AudyenseInforobo
Customer Support · inforobo.com
Overview
is an all in one automated information assistant platform and chatbot solution for sales, customer service, live chat, lead generation, website assistance, employee training and knowledge-base. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks. Inforobo can be also customized to work as an intra-organizational assistant for employee training or fetching business information with natural language queries. Inforobo platform allows you to easily create AI chatbots or simply called bots to perform various tasks without any programming language know-how. The chatbot can be integrated on your website, mobile apps or kiosks. Users can simply chat with the bot to get the needed information. The bot answers most of the questions and if needed, a human can also takeover live conversation from the bot and answer customer query. With Inforobo, you can not just provide text information to your customers but you can also share rich content like images and videos. During live chat, detailed information of live visitors including name, e-mail, location, currently viewed page etc. can be seen. Chats are secured with 256 bit SSL encryption and security measures. Inforobo bots can be applied in various industries including Education, IOT, Healthcare, Finance and Insurance, Online Reservation and Payment, e-Commerce, Call centers, Law, public sector etc.
The problem Inforobo solves
Customer support teams need a repeatable way to replace disconnected systems and manual handoffs with measurable operational execution. Inforobo is relevant because the independently researched profile documents is an all in one automated information assistant platform and chatbot solution for sales, customer service, live chat, lead generation, website assistance, employee training and kn Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating customer support software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams requiring a permanent free tier
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct customer support workflow to the directory
- Independent review includes a researched overview, capabilities, pricing context, and tradeoffs
- Provides comparison context for customer support buyers
Pricing
Starting plan
Custom pricingThe researched profile does not state a numeric entry price; confirm current terms with the vendor.
- Help desk
- Live chat
- Knowledge base
- Chatbots
- Capability: Inforobo is an AI-powered virtual assistant platform that enables businesses to automate their customer service, sales, and marketing p
- Capability: Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more com
- Capability: Inforobo platform allows you to easily create AI chatbots or simply called bots to perform various tasks without any programming langua
Higher tiers
Custom pricingHigher tiers, usage limits, and enterprise terms should be confirmed with the vendor.
- Knowledge base
- Chatbots
- Capability: Inforobo is an AI-powered virtual assistant platform that enables businesses to automate their customer service, sales, and marketing p
- Capability: Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more com
- Capability: Inforobo platform allows you to easily create AI chatbots or simply called bots to perform various tasks without any programming langua
Features
Pros & cons
Pros
- Documented capability: Help desk
- Documented capability: Live chat
- Documented capability: Knowledge base
- Documented capability: Chatbots
- Independent review explains a concrete business workflow
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent review evidence describes is an all in one automated information assistant platform and chatbot solution for sales, customer service, live chat, lead generation, website assistance, employee training and kn
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
User reviews
Written by Audyense accounts · moderated before publishing
No user reviews yet.
Used Inforobo? Be the first to tell other buyers what actually worked.