Audyense
incident.io
VerifiedDevOps · incident.io
Overview
incident.io is a cloud-based incident management and on-call platform built around Slack and Microsoft Teams. It helps engineering teams declare, coordinate, and resolve incidents with automated workflows, role assignment, status pages, alerting, and postmortems. Founded in 2021 by ex-Monzo engineers, it targets teams from startups to enterprises.
The problem incident.io solves
Engineering teams that already run day-to-day operations in Slack, but handle incidents ad hoc over the same channels, use incident.io to turn that into a structured, Slack-native incident response process with automated timelines, roles, and on-call built in.
Decision context
Use these points to test whether the product fits your operation, not just whether it has a long feature list.
- Published starting price: Free. Confirm user, usage, and feature limits for the plan you would actually buy.
- Deployment: cloud. Check security, data-residency, and access requirements for every team that will use it.
- Verified integrations include Slack, Microsoft Teams, PagerDuty, Opsgenie, Datadog, Grafana. Validate sync direction and plan limits for the connections that matter.
- This record was last checked on 7/20/2026; pricing and features can change.
How to evaluate incident.io
A listing helps create a shortlist; a trial with the team’s real workflow decides whether the tool fits. Use this reading with the structured facts and confirm changes with the vendor.
Workflow fit
The record describes it as a fit for Engineering teams that run operations in Slack, Fast-growing companies formalizing incident response, Teams wanting combined incident management + on-call. Check that this context matches the volume, roles, and processes your team needs it to support.
Pilot questions
- Can incident.io complete the critical workflow without manual work outside the product?
- Do the recorded connections (Slack, Microsoft Teams, PagerDuty, Opsgenie) support the sync direction, permissions, and volume we need?
- What user, usage, storage, support, or security limits appear after the headline starting price?
Evidence and freshness
This record was checked on 7/20/2026. That date tells you when the record was reviewed, not that the vendor has left its terms unchanged since then.
Best for
- Engineering teams that run operations in Slack
- Fast-growing companies formalizing incident response
- Teams wanting combined incident management + on-call
Not a fit if
- Teams needing built-in infrastructure/APM monitoring
- Organizations requiring self-hosted deployment
Why it’s listed
- Leading Slack-native incident management and on-call platform
- Strong G2 rating (4.8) across 179 reviews
- Well-known DevOps/SRE tooling with wide integration coverage
Pricing
Basic
FreeFree tier to get started with incident management.
- Slack/Teams native incident response
- Single-team on-call
- Status pages
- Core workflows
Team
$19 per seat / monthAll-in-one incident management for smaller teams (billed monthly; $15 annual).
- Multi-team on-call
- Workflows included
- Integrations
- On-call add-on +$10/user/mo
Pro
$25 per seat / monthEnd-to-end incident management for larger, more mature orgs.
- Advanced insights
- Customizable postmortems
- Private incidents
- On-call add-on +$20/user/mo
Enterprise
Custom pricingAdvanced management with added security, support, and control.
- Dedicated success manager
- Advanced access controls
- 99.99% uptime SLA
- Unlimited status pages
Features
Integrations
Security & compliance
Pros & cons
Pros
- Deep Slack-native incident response that teams find intuitive
- Powerful automated workflows, timelines, and role assignment
- Fast onboarding and broad integration ecosystem
- Consistently high ease-of-use ratings versus competitors
Cons
- Per-seat/per-responder pricing becomes expensive at scale
- On-call is a separate paid add-on on top of base plans
- Heavy reliance on Slack; less value for non-Slack teams
- Status pages and some features are limited on lower tiers
What we found
G2 reviewers (4.8/5) praise the Slack-native workflow, ease of use, and automation, while noting per-seat pricing gets expensive and value drops for teams not based in Slack.
Ratings and review counts come from public review platforms. We link to the original source and keep the underlying review text out of this profile.
User reviews
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