AudyenseSalesforce Desk.com
Finance · www.desk.com/why
Overview
Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud–mobile; it's mobile, social-centric, simple to use and affordable. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the service cloud for growing small businesses, and one of the leading service and support solutions from Salesforce.com. Salesforce Desk.com processes all customer support requests, and prioritizes and assigns them based on rules you set. It also helps users engage customers socially, by viewing all of your support channels (Twitter, Facebook, phone, email, chat) in one easy-to-use desktop. Desk.com also offers Business Insights, a Knowledge Base (KB) and mobile support. The Desk.com universal inbox allows support agents to view and respond to customer questions from one spot. With multilingual support, you can provide excellent customer service in any language. About the Company Founded in 2009, Desk.com was acquired by Salesforce in 2011 and is headquartered in San Francisco, CA with an office location in Commack, NY. Salesforce.com is the leading enterprise cloud computing company with a strong focus on the Social Enterprise, which infuses a social context into the way businesses are run. Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. <div> <h5>Product Pricing</h5> <ul> <li>$3/month – Up to 3 agents (billed annually)</li> <li>$29/month per agent (billed annually)</li> <li>$39/agent (billed monthly)</li> </ul> <h5>Technology</h5> <p>Product is offered as a SaaS solution and requires no addit
The problem Salesforce Desk.com solves
Finance and accounting teams need to replace disconnected systems and manual handoffs with a repeatable workflow that improves operational visibility and execution. Salesforce Desk.com is relevant because the researched product page documents salesforce desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on earth. Buyers should validate current pricing, integrations, data handling, and fit before committing.
Best for
- B2B teams evaluating finance and accounting software
- Teams that need documented workflow capabilities and fit guidance
- Organizations willing to validate implementation and plan limits
Not a fit if
- Teams seeking a workflow outside the product's documented focus
- Teams requiring a permanent free tier
- Organizations that cannot validate implementation effort or vendor claims
Why it’s listed
- Adds a distinct finance and accounting workflow to the directory
- Product page documents positioning, capabilities, and operational fit
- Provides comparison context for finance and accounting buyers
Pricing
Starting plan
$3 per monthPublic product research lists a starting price of 3 USD; confirm billing period and limits.
- Case filters
- Business rules
- Label categorization
- Custom fields
- Team collaboration
- Easy to set-up
- Connect with customers worldwide
- Monitor through mobile and chat
Higher tiers
Custom pricingHigher tiers and enterprise terms should be confirmed with the vendor.
- Label categorization
- Custom fields
- Team collaboration
- Easy to set-up
- Connect with customers worldwide
- Monitor through mobile and chat
- 24/7 access to answers
- search
Features
Pros & cons
Pros
- Product page documents a concrete business workflow
- Documented capability: Case filters
- Documented capability: Business rules
- Documented capability: Label categorization
- Documented capability: Custom fields
Cons
- Pricing and usage limits should be checked against the exact plan
- Implementation effort depends on the team's data and process maturity
- Reported outcomes should be validated with the buyer's own data
What the record shows
Independent product research describes salesforce desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on earth.
Summary and score aggregated from public review platforms. We link to original reviews rather than reproducing them — read the source before deciding.
User reviews
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