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BoldDesk

BoldDesk

Atención al Cliente · www.bolddesk.com

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Resumen

BoldDesk is an AI-first support platform combining ticketing, live chat, omnichannel messaging, knowledge bases, automation, reports, AI agents, and integrations in one plan. It is designed for support teams that want predictable agent-based pricing, a complete feature set without separate module gates, and migration help when moving from an incumbent help desk.

Ideal para

  • Support teams comparing Zendesk or Freshdesk total cost
  • SMB and mid-market omnichannel teams
  • Organizations wanting AI without many add-on gates

No encaja si

  • Teams needing only a lightweight shared inbox
  • Organizations with unusual contact-center requirements
  • Buyers seeking a free permanent help desk

Por qué está listada

  • Transparent agent-based pricing
  • Broad support and channel coverage
  • Migration assistance lowers switching friction
  • Useful all-features-in-one positioning

Precios

All-inclusive

$99 month

Starts at $99/month for five agents on annual billing, with all core features.

  • Ticketing
  • AI platform
  • Omnichannel support

Scaling

$349 month

Example 25-agent plan at $349/month billed annually.

  • Unlimited tickets
  • Reports
  • Integrations

Enterprise

Custom pricing

Large agent counts, data-center choice, onboarding, and support.

  • Custom capacity
  • Dedicated support
  • Advanced controls

Funciones

Ticket managementProvides ticket workflows, SLAs, approvals, and assignment.
AI agentsAutomates support across supported channels.
Knowledge base & help centerPublishes help content and AI grounding.
Omnichannel supportIncludes email, chat, WhatsApp, social, and voice options.
Automation and routingRoutes work with rules and workflow automation.
ReportingIncludes support, SLA, CSAT, and AI reports.
SSO and audit logsEnterprise-grade controls are included in the plan.
Migration assistanceVendor helps migrate tickets, contacts, and knowledge content.

Integraciones

JiraSalesforceHubSpotPipedriveMicrosoft TeamsSlackShopifyGoogle DriveOneDriveDropboxWhatsAppFacebookInstagramTelegramTwilioPagerDutyStripeAzure DevOpsAsanaCalendlyGoogle CalendarMake

Seguridad y cumplimiento

SOC 2 Type IIHIPAA

Pros y contras

Pros

  • Clear public pricing
  • All-inclusive feature model
  • Strong integration coverage
  • Free migration and trial

Contras

  • AI credits can add usage cost
  • One-plan model may reduce packaging flexibility
  • Large deployments require quote planning
  • Feature breadth requires configuration

Qué muestra el registro

—/5
No reviews yet agregadas
G2 ↗Capterra ↗

BoldDesk publishes one all-inclusive plan beginning at $99/month for five agents when billed annually, with a 15-day trial, free migration, AI credits, and a large third-party integration list.

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