AudyenseRegistro lado a lado
BoldDesk vs. Thena
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
Thena parte de $29 por usuario, frente a BoldDesk con $99. BoldDesk lista más integraciones (30+ frente a 13+).
Comparación completa
BoldDeskdesde $99 month | Thenadesde $29 per user/month | |
|---|---|---|
| Audyense Score | 37AS*Bajo | 64ASAceptable |
| Posicionamiento | All-inclusive AI help desk and omnichannel support | Atención al cliente y gestión de tickets con IA, centrada en Slack, para equipos B2B |
| Plan gratuito | No | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa, Empresa |
| Planes de precio |
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| Ticket management | SíProvides ticket workflows, SLAs, approvals, and assignment. | — |
| AI agents | SíAutomates support across supported channels. | — |
| Knowledge base & help center | SíPublishes help content and AI grounding. | SíKnowledge base and help center builder |
| Omnichannel support | SíIncludes email, chat, WhatsApp, social, and voice options. | — |
| Automation and routing | SíRoutes work with rules and workflow automation. | — |
| Reporting | SíIncludes support, SLA, CSAT, and AI reports. | — |
| SSO and audit logs | SíEnterprise-grade controls are included in the plan. | — |
| Migration assistance | SíVendor helps migrate tickets, contacts, and knowledge content. | — |
| AI features | — | SíAI-first: request detection, summaries, tagging, AI agents, co-pilot |
| Automation & macros | — | SíAI-powered workflows, auto-triage, and custom routing logic |
| CSAT & satisfaction surveys | — | SíCSAT collection and customer satisfaction monitoring |
| Live chat & messaging | — | SíAI web chat available from Standard tier |
| Omnichannel support | — | SíSlack, email, MS Teams, Discord, web chat, and web forms |
| Public API | — | SíAPIs and MCP; Enterprise APIs on top tier |
| Reporting & dashboards | — | SíPerformance insights and support reporting |
| Shared inbox & ticketing | — | SíUnified ticketing across channels, incl. shared Slack channel management |
| SLA management | — | SíSLA management and tracking with escalations |
| Integraciones verificadas | 30+ | 13+ |
| Valoración agregada | — · No reviews yet | 4.9 · 65 reviews |
| Integraciones | JiraSalesforceHubSpotPipedriveMicrosoft TeamsSlack+16 más | SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 más |
| Seguridad y cumplimiento | SOC 2 Type IIHIPAA | — |
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| Visitar BoldDesk ↗ | Visitar Thena ↗ |