AudyenseRegistro lado a lado
BoldDesk vs. Desk365
Elaborado a partir del registro investigado y revisado de cada herramienta. Las cifras se contrastan con las páginas públicas de precios en el momento de la investigación — confirma siempre el precio actual con el proveedor antes de comprar.
La versión corta
BoldDesk parte de $99 por usuario, frente a Desk365 con $144.
Comparación completa
BoldDeskdesde $99 month | Desk365desde $144 per agent/month, billed annually | |
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| Audyense Score | 37AS*Bajo | 57AS*Aceptable |
| Posicionamiento | All-inclusive AI help desk and omnichannel support | Mesa de ayuda impulsada por IA creada para soporte en Microsoft Teams y email |
| Plan gratuito | No | No |
| Implementación | Nube / SaaS | Nube / SaaS |
| Mejor encaje | PYME, Mediana empresa, Empresa | Startup, PYME, Mediana empresa |
| Planes de precio |
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| Ticket management | SíProvides ticket workflows, SLAs, approvals, and assignment. | — |
| AI agents | SíAutomates support across supported channels. | — |
| Knowledge base & help center | SíPublishes help content and AI grounding. | SíInternal and customer-facing knowledge base with multi-brand portals and AI-assisted article generation. |
| Omnichannel support | SíIncludes email, chat, WhatsApp, social, and voice options. | — |
| Automation and routing | SíRoutes work with rules and workflow automation. | — |
| Reporting | SíIncludes support, SLA, CSAT, and AI reports. | — |
| SSO and audit logs | SíEnterprise-grade controls are included in the plan. | — |
| Migration assistance | SíVendor helps migrate tickets, contacts, and knowledge content. | — |
| AI features | — | SíAI Agent for autonomous query resolution plus AI Copilot for response drafting, ticket summarization, and KB article generation; included from the Plus tier with usage-based AI credits. |
| Automation & macros | — | SíConfigurable automation macros triggered on ticket creation/update, plus time-based automations on higher tiers. |
| CSAT & satisfaction surveys | — | SíCSAT surveys included starting on the Plus plan. |
| Live chat & messaging | — | SíCustomizable live chat/web widget with canned responses, embeddable on websites and SharePoint sites. |
| Mobile app | — | ParcialNo dedicated native iOS/Android app; mobile access is via responsive web apps and the Microsoft Teams mobile app/bot. |
| Omnichannel support | — | SíUnified inbox spanning Microsoft Teams, email, web widget, web forms, and customer portal. |
| Public API | — | SíDocumented REST API (v3, OpenAPI spec) available per-subdomain with an API key, requested via support. |
| Reporting & dashboards | — | ParcialBasic reports on Standard, multiple dashboards on Plus+, but reviewers note reporting needs more dynamic/customizable components. |
| Shared inbox & ticketing | — | SíSingle unified inbox aggregating requests across all connected channels. |
| SLA management | — | SíSLA monitoring with reminders before due dates and infraction alerts, included from the Standard tier. |
| Integraciones verificadas | 30+ | — |
| Valoración agregada | — · No reviews yet | 4.9 · 12 reviews |
| Integraciones | JiraSalesforceHubSpotPipedriveMicrosoft TeamsSlack+16 más | Microsoft TeamsMicrosoft 365Microsoft Entra IDMicrosoft Power AutomateMicrosoft Power BIMicrosoft Copilot Studio+6 más |
| Seguridad y cumplimiento | SOC 2 Type IIHIPAA | SOC 2 Type 2GDPR |
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| Visitar BoldDesk ↗ | Visitar Desk365 ↗ |