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Side-by-side record

Splashtop Remote Support vs. Zendesk

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Zendesk starts at $19 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.4/5).

Full comparison

Splashtop Remote Supportfrom $25 per month
Zendeskfrom $19 per agent / month
Audyense Score29AS*Low82ASStrong
PositioningSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).Cloud help desk and omnichannel customer service platform with built-in AI
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketSMB, Mid-market, Enterprise
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Support Team$19
  • Suite Team$55
  • Suite Professional$115
  • Suite Enterprise + CopilotCustom pricing
Access From Any DeviceYesDocumented in the independently researched profile.—
Easy DeploymentYesDocumented in the independently researched profile.—
Create And Send Deployment PackageYesDocumented in the independently researched profile.—
Automatically Install And Deploy To Group Of ComputersYesDocumented in the independently researched profile.—
High PerformanceYesDocumented in the independently researched profile.—
Attended And Unattended Remote SupportYesDocumented in the independently researched profile.—
Group ComputersYesDocumented in the independently researched profile.—
User ManagmentYesDocumented in the independently researched profile.—
Resell Remote AccessYesDocumented in the independently researched profile.—
Robust SecurityYesDocumented in the independently researched profile.—
Remote PrintYesDocumented in the independently researched profile.—
Chat While In Remote SessionsYesDocumented in the independently researched profile.—
Remote Wake ComputersYesDocumented in the independently researched profile.—
File transferYesDocumented in the independently researched profile.—
AI features—YesAI agents on all Suite plans; generative AI and copilot on higher tiers
Automation & macros—YesTriggers, automations, and pre-written macros included from entry tier
CSAT & satisfaction surveys—YesBuilt-in customer satisfaction (CSAT) surveys
Knowledge base & help center—YesZendesk Guide knowledge base included from Suite Team
Live chat & messaging—YesMessaging and live chat included from Suite Team
Omnichannel support—YesOmnichannel routing across email, chat, voice, and social from Suite Team
Public API—YesPublic REST API and developer app framework
Reporting & dashboards—YesPrebuilt analytics dashboards; Explore reporting on Suite plans
Shared inbox & ticketing—YesUnified agent workspace centralizes tickets across channels
SLA management—PartialSLA policies available on Professional and Enterprise tiers, not the entry Team plan
Integrations verified—1,200+
Aggregate rating8.9 · No reviews yet4.4 · 4.1k reviews
Integrations—
SlackSalesforceShopifyJiraHubSpotMicrosoft Teams+9 more
Security & compliance—
SOC 2 Type IIISO 27001ISO 27018ISO 27701+6 more
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
  • Unified omnichannel workspace centralizes email, chat, voice, and social tickets in one place
  • Powerful automation with triggers, macros, and workflow routing that scales with volume
  • Deep, prebuilt reporting and analytics dashboards
  • Mature, stable, and highly flexible/configurable for complex support operations
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Real cost climbs quickly with per-agent seats, paid add-ons, and features gated to higher tiers
  • Steep learning curve and complexity that effectively assumes a dedicated admin or support-ops person
  • Long setup and configuration cycles before value is realized
  • Occasional performance slowdowns and a weaker mobile chat experience reported after updates
Visit Splashtop Remote Support ↗Visit Zendesk ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Zendesk

Zendesk is a cloud-based customer service platform that unifies email, chat, voice, messaging, and social tickets into a single agent workspace. It layers automation, macros, a knowledge base, reporting, and AI agents on top of core ticketing to help support teams resolve issues at scale. Founded in 2007, it serves companies from startups to large enterprises.

A particularly good fit for: Mid-market and enterprise support teams handling high ticket volume across many channels Organizations with dedicated support-ops or admin resources to configure and maintain the platform Companies that need deep automation, routing, and reporting in one omnichannel system

May be a poor fit if: Very small teams without a dedicated admin to configure it Buyers seeking a low, all-inclusive flat price with no per-seat or add-on cost creep

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Zendesk: Published starting price $19 per agent / month

  • Support Team$19 per agent / month
  • Suite Team$55 per agent / month
  • Suite Professional$115 per agent / month
  • Suite Enterprise + CopilotCustom pricing

Capabilities worth validating

  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
  • Zendesk: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Salesforce, Shopify, Jira.

Questions to answer before switching

  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does Zendesk's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Salesforce, Shopify support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Salesforce, Shopify: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; Zendesk product site, G2, Capterra