Side-by-side record

Splashtop Remote Support vs. Verloop.io

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Verloop.io at Custom pricing. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.7/5).

Full comparison

	Splashtop Remote Supportfrom $25 per month	Verloop.iofrom Custom pricing
Audyense Score	29AS*Low	56ASFair
Positioning	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).	Conversational AI platform for customer support automation
Free tier	Yes	No
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market, Enterprise
Pricing plans	Free or entry planFree Higher tiersCustom pricing	—
Access From Any Device	YesDocumented in the independently researched profile.	—
Easy Deployment	YesDocumented in the independently researched profile.	—
Create And Send Deployment Package	YesDocumented in the independently researched profile.	—
Automatically Install And Deploy To Group Of Computers	YesDocumented in the independently researched profile.	—
High Performance	YesDocumented in the independently researched profile.	—
Attended And Unattended Remote Support	YesDocumented in the independently researched profile.	—
Group Computers	YesDocumented in the independently researched profile.	—
User Managment	YesDocumented in the independently researched profile.	—
Resell Remote Access	YesDocumented in the independently researched profile.	—
Robust Security	YesDocumented in the independently researched profile.	—
Remote Print	YesDocumented in the independently researched profile.	—
Chat While In Remote Sessions	YesDocumented in the independently researched profile.	—
Remote Wake Computers	YesDocumented in the independently researched profile.	—
File transfer	YesDocumented in the independently researched profile.	—
AI features	—	YesGen-AI/LLM bot automation, AnswerFlow agent co-pilot, Sparks Gen-AI auto-QA, plus a Voice AI agent line.
Automation & macros	—	PartialNo named "macros" feature, but AnswerFlow offers agent-facing quick responses and bot flows support automation rules.
CSAT & satisfaction surveys	—	YesCSAT is a tracked core metric on the overall dashboard, with automated feedback collection.
Knowledge base & help center	—	PartialUser Insights lets teams create FAQs to feed the bot, but this is bot-training content rather than a standalone help center.
Live chat & messaging	—	YesLive chat with bot-to-agent handoff is a foundational channel across website, in-app, and social channels.
Mobile app	—	PartialA "Mobile" channel embeds chat inside the customer's own app; no dedicated agent-side native mobile app found.
Omnichannel support	—	YesUnifies WhatsApp, website, in-app, Facebook, Instagram, and voice into one agent console.
Public API	—	YesPublic developer docs plus webhook support for custom reporting.
Reporting & dashboards	—	YesDedicated Reports & Analytics platform: overall dashboard, real-time monitoring, scheduled reports.
Shared inbox & ticketing	—	YesMessages and customer details are consolidated into a single view for agents across all channels.
SLA management	—	NoNo SLA rule/breach-alert/escalation-timer feature found on the official site or in review platforms.
Omnichannel chatbot (Web, App, WhatsApp, Instagram, Messenger)	—	Yes
Live chat with agent handoff	—	Yes
IVR / call routing	—	Yes
80+ language support	—	Yes
Integrations verified	—	100+
Aggregate rating	8.9 · No reviews yet	4.7 · 10 reviews
Integrations	—	HubSpotFreshdeskZendeskClevertapWebEngageLeadfeeder+4 more
Security & compliance	—	ISO 27001ISO 9000ISO 42001GDPR
Pros	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers	Easy to use, user-friendly interface cited across reviews Strong, responsive customer/vendor support Handles concurrent multi-channel chat volume well for lean support teams Extensive automation and integration capabilities cited as best-in-class for the price point
Cons	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data	Occasional lag or slow performance during high chat volume Dashboard and login bugs reported by some users Reporting accuracy gaps, e.g. First Response Time reporting Connection reliability issues reported on weak networks
	Visit Splashtop Remote Support ↗	Visit Verloop.io ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Verloop.io

Verloop.io is a Bengaluru-founded conversational AI platform that automates customer support across web, in-app, WhatsApp, Facebook Messenger, and Instagram in 80+ languages. It combines self-service chatbot automation with a Gen-AI co-pilot for live agents and a Gen-AI auto-QA module, consolidating conversations from every channel into one agent console.

A particularly good fit for: E-commerce/D2C and BFSI support teams in India, SEA, and MENA needing WhatsApp-first, multilingual automated support Mid-market to enterprise support orgs wanting one console for website, WhatsApp, Facebook, Instagram, and in-app chat Teams wanting an AI co-pilot and Gen-AI auto-QA layered on top of a bot

May be a poor fit if: Teams that require transparent self-serve pricing since Verloop is contact-sales only Teams needing a dedicated native mobile app for agents themselves, not just an embeddable customer-facing chat SDK

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

Verloop.io: Published starting price Custom pricing

Audyense does not have a verified public tier breakdown for this record. Confirm the current quote, seat model, usage limits, and contract terms with the vendor.

Capabilities worth validating

Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
Verloop.io: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include HubSpot, Freshdesk, Zendesk, Clevertap.

Questions to answer before switching

Does Splashtop Remote Support's selected plan include the features and limits we need?
Does Verloop.io's selected plan include the features and limits we need?
Does the exact integration path for HubSpot, Freshdesk, Zendesk support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through HubSpot, Freshdesk, Zendesk: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; Verloop.io product site, G2, Capterra