| Audyense Score | 29AS*Low | 63ASFair |
| Positioning | Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). | Omnichannel shared inbox with AI agents for customer conversations |
| Free tier | Yes | No |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | SMB, Mid-market |
| Pricing plans | - Free or entry planFree
- Higher tiersCustom pricing
| - Boost€299
- Pro€499
- EnterpriseFree
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| Access From Any Device | YesDocumented in the independently researched profile. | — |
| Easy Deployment | YesDocumented in the independently researched profile. | — |
| Create And Send Deployment Package | YesDocumented in the independently researched profile. | — |
| Automatically Install And Deploy To Group Of Computers | YesDocumented in the independently researched profile. | — |
| High Performance | YesDocumented in the independently researched profile. | — |
| Attended And Unattended Remote Support | YesDocumented in the independently researched profile. | — |
| Group Computers | YesDocumented in the independently researched profile. | — |
| User Managment | YesDocumented in the independently researched profile. | — |
| Resell Remote Access | YesDocumented in the independently researched profile. | — |
| Robust Security | YesDocumented in the independently researched profile. | — |
| Remote Print | YesDocumented in the independently researched profile. | — |
| Chat While In Remote Sessions | YesDocumented in the independently researched profile. | — |
| Remote Wake Computers | YesDocumented in the independently researched profile. | — |
| File transfer | YesDocumented in the independently researched profile. | — |
| Shared inbox & ticketing | — | YesCore product: collaborative multi-channel team inbox with assignment, tagging and internal chat. |
| Live chat & messaging | — | YesWeb widget channel with greeting automation. |
| Omnichannel support | — | YesWhatsApp, email, Instagram, Facebook, live chat, SMS, voice, Gmail and Outlook in one inbox. |
| Knowledge base & help center | — | YesSelf-hosted Help Centre documented in Trengo's own help center. |
| Automation & macros | — | YesRules, auto-replies, quick replies, flowbots and AI Journeys. |
| SLA management | — | PartialBusiness hours and auto-replies are documented, but no dedicated SLA policy engine; G2's feature comparison scores Trengo below Zendesk on SLA management. |
| CSAT & satisfaction surveys | — | YesCSAT surveys documented in the help center. |
| Reporting & dashboards | — | YesTrengo Analytics exists, but multiple reviewers call reporting depth a weak point. |
| AI features | — | YesAI Agent (HelpMate), AI Journeys and an AI Voice Agent. |
| Public API | — | YesPublic REST API plus webhooks with OpenAPI specs at developers.trengo.com. |
| Integrations verified | — | 49+ |
| Aggregate rating | 8.9 · No reviews yet | 4.3 · 245 reviews |
| Integrations | — | WhatsApp Business APIShopifyHubSpotSalesforcePipedriveZoho CRM+9 more |
| Security & compliance | — | GDPR |
| Pros | - +Independent review documents a concrete business workflow
- +Documented capability: Access From Any Device
- +Documented capability: Easy Deployment
- +Documented capability: Create And Send Deployment Package
- +Documented capability: Automatically Install And Deploy To Group Of Computers
| - +Genuinely unified inbox: reviewers repeatedly describe eliminating tab-switching by pulling WhatsApp, email, phone and social into one overview and responding faster.
- +Low onboarding friction, with an intuitive UI that reviewers say gets teams productive without a lengthy implementation.
- +WhatsApp Business API handling is a standout, backed by official Meta Business Partner and certified WhatsApp Business Provider status.
- +Small-business reviewers on G2 rate it as good value against heavier alternatives like Intercom and HubSpot, and note rapid addition of new channels.
|
| Cons | - −Pricing and usage limits should be checked against the exact plan
- −Implementation effort depends on the team's data and process maturity
- −Reported outcomes should be validated with the buyer's own data
| - −Pricing instability is the single loudest complaint: repeated increases, restructured plans, conversation caps and reports of monthly cost doubling.
- −Customer support after onboarding is frequently described as slow and low quality, in contrast to the well-rated onboarding experience.
- −Stability and performance issues: app slowness, glitches, dropped or buggy calls, and notification and email delivery failures, worsening as user count and message volume grow.
- −Reporting and automation depth is limited, and data export is difficult enough (API-only) that reviewers describe it as lock-in.
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Audyense