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Side-by-side record

Splashtop Remote Support vs. Thena

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Thena at $29. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.9/5).

Full comparison

Splashtop Remote Supportfrom $25 per month
Thenafrom $29 per user/month
Audyense Score29AS*Low64ASFair
PositioningSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).Slack-first AI customer support and ticketing for B2B teams
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market, Enterprise
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Starter$29
  • Standard$79
  • Enterprise$119
Access From Any DeviceYesDocumented in the independently researched profile.—
Easy DeploymentYesDocumented in the independently researched profile.—
Create And Send Deployment PackageYesDocumented in the independently researched profile.—
Automatically Install And Deploy To Group Of ComputersYesDocumented in the independently researched profile.—
High PerformanceYesDocumented in the independently researched profile.—
Attended And Unattended Remote SupportYesDocumented in the independently researched profile.—
Group ComputersYesDocumented in the independently researched profile.—
User ManagmentYesDocumented in the independently researched profile.—
Resell Remote AccessYesDocumented in the independently researched profile.—
Robust SecurityYesDocumented in the independently researched profile.—
Remote PrintYesDocumented in the independently researched profile.—
Chat While In Remote SessionsYesDocumented in the independently researched profile.—
Remote Wake ComputersYesDocumented in the independently researched profile.—
File transferYesDocumented in the independently researched profile.—
AI features—YesAI-first: request detection, summaries, tagging, AI agents, co-pilot
Automation & macros—YesAI-powered workflows, auto-triage, and custom routing logic
CSAT & satisfaction surveys—YesCSAT collection and customer satisfaction monitoring
Knowledge base & help center—YesKnowledge base and help center builder
Live chat & messaging—YesAI web chat available from Standard tier
Omnichannel support—YesSlack, email, MS Teams, Discord, web chat, and web forms
Public API—YesAPIs and MCP; Enterprise APIs on top tier
Reporting & dashboards—YesPerformance insights and support reporting
Shared inbox & ticketing—YesUnified ticketing across channels, incl. shared Slack channel management
SLA management—YesSLA management and tracking with escalations
Integrations verified—13+
Aggregate rating8.9 · No reviews yet4.9 · 65 reviews
Integrations—
SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 more
Security & compliance——
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
  • Seamless, bi-directional Slack integration that lets customers get help without leaving Slack
  • Intuitive Kanban and ticket-management workflows that are easy to configure and customize
  • AI features (ticket detection, summaries, tagging, auto-responses) baked in across plans
  • Responsive, thorough vendor customer service noted repeatedly by reviewers
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Still-maturing product; reviewers note it could use more integrations and features as it develops
  • Public review base is small and skews toward smaller teams, limiting broad enterprise validation
  • Higher-value AI capabilities (web chat, auto-responses, co-pilot, agent studio) are gated behind pricier tiers
  • Enterprise tier list price is steep at $119/user/month
Visit Splashtop Remote Support ↗Visit Thena ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Thena

Thena is an AI-first customer support platform built for B2B teams that turns conversations in Slack, email, Microsoft Teams, Discord, web chat, and web forms into trackable tickets in one workflow. It uses AI agents to detect requests, auto-triage, route, summarize, and respond, and layers on SLA tracking, CSAT, and reporting. It is used by B2B SaaS companies including Vercel, Amplitude, LaunchDarkly, and incident.io.

A particularly good fit for: B2B SaaS companies that run customer support through shared Slack channels Support and customer success teams that want Slack/Teams conversations converted into trackable tickets Teams wanting AI-assisted triage, routing, and responses without leaving their messaging channels

May be a poor fit if: Consumer/B2C support orgs centered on high-volume phone or public social channels rather than Slack Buyers needing a long, deeply-validated enterprise review track record (product and review base are still young)

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Thena: Published starting price $29 per user/month

  • Starter$29 per user/month
  • Standard$79 per user/month
  • Enterprise$119 per user/month

Capabilities worth validating

  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
  • Thena: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Discord, Salesforce.

Questions to answer before switching

  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does Thena's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Microsoft Teams, Discord support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Microsoft Teams, Discord: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; Thena product site, G2, Product Hunt