Side-by-side record

Splashtop Remote Support vs. SysAid

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus SysAid at $89. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

	Splashtop Remote Supportfrom $25 per month	SysAidfrom $89 per agent/month
Audyense Score	29AS*Low	75ASStrong
Positioning	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).	AI-powered ITSM that moves IT from reactive to proactive
Free tier	Yes	No
Deployment	Cloud / SaaS	Cloud / SaaS, On-premise
Best fit	Startup, SMB, Mid-market	SMB, Mid-market, Enterprise
Pricing plans	Free or entry planFree Higher tiersCustom pricing	Professional$89 EnterpriseCustom pricing
Access From Any Device	YesDocumented in the independently researched profile.	—
Easy Deployment	YesDocumented in the independently researched profile.	—
Create And Send Deployment Package	YesDocumented in the independently researched profile.	—
Automatically Install And Deploy To Group Of Computers	YesDocumented in the independently researched profile.	—
High Performance	YesDocumented in the independently researched profile.	—
Attended And Unattended Remote Support	YesDocumented in the independently researched profile.	—
Group Computers	YesDocumented in the independently researched profile.	—
User Managment	YesDocumented in the independently researched profile.	—
Resell Remote Access	YesDocumented in the independently researched profile.	—
Robust Security	YesDocumented in the independently researched profile.	—
Remote Print	YesDocumented in the independently researched profile.	—
Chat While In Remote Sessions	YesDocumented in the independently researched profile.	—
Remote Wake Computers	YesDocumented in the independently researched profile.	—
File transfer	YesDocumented in the independently researched profile.	—
AI features	—	YesSysAid Copilot and pre-built AI agents handle automated ticket resolution, response drafting, and knowledge base generation.
Automation & macros	—	YesNo-code routing, escalation, due-date, and notification rules plus a drag-and-drop AI-driven workflow designer.
CSAT & satisfaction surveys	—	YesBuilt-in survey tool sends a feedback link on ticket close; Full edition supports multi-question surveys.
Knowledge base & help center	—	YesSelf-Service Portal includes a customizable knowledge base and service catalog, with AI-assisted KB article generation.
Live chat & messaging	—	YesAI chatbot available via chat, email, and embedded natively inside Microsoft Teams.
Mobile app	—	YesDedicated SysAid Mobile App for Agents supports ticket triage, prioritization, and AI Chat on the go.
Omnichannel support	—	PartialCovers portal, email, chat, and Teams, but no full omnichannel suite spanning SMS/social/voice.
Public API	—	YesDocumented REST API for service records, users, assets, and SLAs, with published rate limits.
Reporting & dashboards	—	YesBuilt-in BI dashboards and analytics, with an optional Advanced Qlik BI seat on Enterprise.
Shared inbox & ticketing	—	YesCore ticketing system consolidates incoming requests across channels into a shared, agent-assignable queue.
SLA management	—	YesExplicit SLA management and SLA-risk analysis are core to both the Professional tier and AI Copilot triage.
Integrations verified	—	18+
Aggregate rating	8.9 · No reviews yet	4.5 · 731 reviews
Integrations	—	JiraMicrosoft TeamsMicrosoft IntuneSlackSalesforceActive Directory+12 more
Security & compliance	—	SOC 2 Type IIISO/IEC 27001ISO/IEC 27017GDPR+1 more
Pros	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers	Intuitive, highly customizable ticketing and workflow/automation rules that require no coding Strong, responsive customer support (G2 quality-of-support score 9.0) Broad integration ecosystem (1,000+ apps via Workato) covering Jira, Teams, Intune, Slack, and major cloud platforms Considered cost-effective relative to other enterprise ITSM tools per G2 reviewers
Cons	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data	Recurring technical/reliability issues reported by a meaningful share of Capterra reviewers Reporting tools described as challenging and limited by some users Steep learning curve during setup/configuration, and an interface some reviewers call clunky or outdated Full pricing is not fully public — Enterprise tier requires a custom quote
	Visit Splashtop Remote Support ↗	Visit SysAid ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

SysAid

SysAid is an IT service management (ITSM) platform combining ticketing, asset management, and agentic AI automation for IT and enterprise service desks. It offers cloud and on-premise deployment, with AI Copilot features for automated ticket resolution, response drafting, and knowledge base generation.

A particularly good fit for: IT teams that want ticketing, asset management, and AI-assisted resolution in one unified ITSM platform Mid-market and enterprise organizations that need SLA management, BI dashboards, and workflow automation without heavy custom development Organizations with data-sovereignty or compliance requirements that need a choice between cloud and on-premise deployment

May be a poor fit if: Very small teams or startups sensitive to per-agent pricing, since Professional starts at $89/agent/month with no free tier Teams that need a modern, highly polished UI out of the box — multiple reviewers describe the interface as clunky or outdated

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

SysAid: Published starting price $89 per agent/month

Professional$89 per agent/month
EnterpriseCustom pricing

Capabilities worth validating

Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
SysAid: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Jira, Microsoft Teams, Microsoft Intune, Slack.

Questions to answer before switching

Does Splashtop Remote Support's selected plan include the features and limits we need?
Does SysAid's selected plan include the features and limits we need?
Does the exact integration path for Jira, Microsoft Teams, Microsoft Intune support the sync direction, permissions, and volume we need?
Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Jira, Microsoft Teams, Microsoft Intune: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; SysAid product site, G2, Capterra