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Side-by-side record

Splashtop Remote Support vs. Supportbench

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Supportbench at $32. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.9/5).

Full comparison

Splashtop Remote Supportfrom $25 per month
Supportbenchfrom $32 per agent/month
Audyense Score29AS*Low73ASStrong
PositioningSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).Customer support software built for B2B complexity.
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketSMB, Mid-market
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Professional$32
  • Enterprise$100
Access From Any DeviceYesDocumented in the independently researched profile.—
Easy DeploymentYesDocumented in the independently researched profile.—
Create And Send Deployment PackageYesDocumented in the independently researched profile.—
Automatically Install And Deploy To Group Of ComputersYesDocumented in the independently researched profile.—
High PerformanceYesDocumented in the independently researched profile.—
Attended And Unattended Remote SupportYesDocumented in the independently researched profile.—
Group ComputersYesDocumented in the independently researched profile.—
User ManagmentYesDocumented in the independently researched profile.—
Resell Remote AccessYesDocumented in the independently researched profile.—
Robust SecurityYesDocumented in the independently researched profile.—
Remote PrintYesDocumented in the independently researched profile.—
Chat While In Remote SessionsYesDocumented in the independently researched profile.—
Remote Wake ComputersYesDocumented in the independently researched profile.—
File transferYesDocumented in the independently researched profile.—
Omnichannel support—YesTicketing across email, chat, AI bot, and APIs; native integrations across voice, chat, and social
Shared inbox & ticketing—YesUnified inbox for multiple email addresses with shared agent visibility
Knowledge base & help center—YesInternal and customer knowledge base with a dedicated KB product page
Live chat & messaging—YesNative Supportbench Chat widget, customizable and AI-assisted
CSAT & satisfaction surveys—YesCSAT/NPS/CES survey engine listed on the pricing page
Automation & macros—YesRule-based routing (round-robin, priority, SLA-based) with macros and versioning
SLA management—YesDynamic SLAs and multi-level escalations, a core pricing-page feature
AI features—YesIntelligent Support AI: search, summaries, sentiment, predictive CSAT, auto-tagging
Mobile app—PartialNative iOS app exists and Android is supported, but reviewers say the mobile app lacks features available on desktop
Public API—YesREST API at the Professional tier; higher-throughput Enterprise API at the Enterprise tier
Integrations verified—15+
Aggregate rating8.9 · No reviews yet4.9 · 116 reviews
Integrations—
SalesforceHubSpotMicrosoft Dynamics 365JiraSlackMicrosoft Teams+9 more
Security & compliance—
SOC 2
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
  • AI-driven features: case summaries, predictive CSAT/sentiment analysis, automated responses
  • Unified communication — emails, calls, and notes all in one place
  • Deep customization of workflows, dashboards, and automation rules
  • Cost-effective versus Zendesk/Freshdesk while offering comparable depth
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Steep learning curve, especially for automation and workflow setup in the first month
  • Notification and alert system lacks granularity and can overwhelm agents
  • Documentation described as informative but puzzling, with limited onboarding videos
  • Chat functionality described as basic with limited customization
  • Cases can sometimes be missed or duplicated
Visit Splashtop Remote Support ↗Visit Supportbench ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Supportbench

Supportbench is an account-aware B2B helpdesk that replaces basic ticketing with account history, dynamic SLAs, escalation workflows, health scoring, and built-in AI deflection. It positions itself between lightweight tools like Help Scout and heavyweight suites like Zendesk, with transparent per-agent pricing.

A particularly good fit for: B2B/SaaS support teams juggling complex account context, dynamic SLAs, and multi-level escalations Teams outgrowing a shared-inbox tool that need real ticketing plus health scoring Mid-market teams wanting per-agent pricing with AI features included at the base tier

May be a poor fit if: Teams under ~5 agents or under 500 tickets/month, where a basic shared inbox is cheaper and sufficient Teams needing a highly polished native mobile experience, since the mobile app lags the desktop app

Pricing and plan structure

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Supportbench: Published starting price $32 per agent/month

  • Professional$32 USD/agent/month (billed annually)
  • Enterprise$100 USD/agent/month (billed annually)

Capabilities worth validating

  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance
  • Supportbench: Omnichannel support, Shared inbox & ticketing, Knowledge base & help center, Live chat & messaging, CSAT & satisfaction surveys Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Jira.

Questions to answer before switching

  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does Supportbench's selected plan include the features and limits we need?
  • Does the exact integration path for Salesforce, HubSpot, Microsoft Dynamics 365 support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Salesforce, HubSpot, Microsoft Dynamics 365: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Splashtop Remote Support product site, FinancesOnline review, Vendor website; Supportbench product site, Capterra, G2