Audyense·
Side-by-side record

Splashtop Remote Support vs. SupportBee

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

SupportBee starts at $13 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.3/5).

Full comparison

Splashtop Remote Supportfrom $25 per month
SupportBeefrom $13 per month
Audyense Score29AS*Low25AS*Low
PositioningSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).Built around the idea that support is just email done collaboratively, SupportBee turns a shared inbox into a triage system where a small team can claim, assign, and reply to ticke
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Starting plan$13
  • Higher tiersCustom pricing
Access From Any DeviceYesDocumented in the independently researched profile.
Easy DeploymentYesDocumented in the independently researched profile.
Create And Send Deployment PackageYesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of ComputersYesDocumented in the independently researched profile.
High PerformanceYesDocumented in the independently researched profile.
Attended And Unattended Remote SupportYesDocumented in the independently researched profile.
Group ComputersYesDocumented in the independently researched profile.
User ManagmentYesDocumented in the independently researched profile.
Resell Remote AccessYesDocumented in the independently researched profile.
Robust SecurityYesDocumented in the independently researched profile.
Remote PrintYesDocumented in the independently researched profile.
Chat While In Remote SessionsYesDocumented in the independently researched profile.
Remote Wake ComputersYesDocumented in the independently researched profile.
File transferYesDocumented in the independently researched profile.
Editorially noted strength: Simple shared inbox Affordable Email-firstYesDocumented in the Softwares.com editorial review.
Editorially noted strength: teams that want shared-inbox clarity without the cost and complexity of a full suite.YesDocumented in the Softwares.com editorial review.
Editorially noted strength: Onboarding is quick because it feels like email.YesDocumented in the Softwares.com editorial review.
Help deskYesDocumented in the Softwares.com editorial review.
Live chat & messagingYesDocumented in the Softwares.com editorial review.
Knowledge base & help centerYesDocumented in the Softwares.com editorial review.
ChatbotsYesDocumented in the Softwares.com editorial review.
WebYesDocumented in the Softwares.com editorial review.
APIYesDocumented in the Softwares.com editorial review.
Integrations verified
Aggregate rating8.9 · No reviews yet4.3 · No reviews yet
Integrations
Security & compliance
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
  • Simple shared inbox Affordable Email-first
  • teams that want shared-inbox clarity without the cost and complexity of a full suite.
  • Onboarding is quick because it feels like email.
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Limited channels Few advanced features
  • limited channels and few advanced workflows mean you will outgrow it as volume and channels expand.
  • Choose it over Help Scout if you want something simpler and cheaper, but pick Help Scout or Freshdesk once you need chat, knowledge base, and reporting depth.
Visit Splashtop Remote Support ↗Visit SupportBee ↗