AudyenseSide-by-side record
Smartsupp vs. Worknet
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
Smartsupp starts at Free per seat, versus Worknet at Custom pricing. Worknet carries the higher aggregate rating (4.8/5 vs 4.7/5). Worknet lists more integrations (100+ vs 15+).
Full comparison
Smartsuppfrom Free | Worknetfrom Custom pricing | |
|---|---|---|
| Audyense Score | 75ASStrong | 53ASLow |
| Positioning | Live chat and AI agents that turn visitors into customers | A customer-facing AI agent for sales, success & support |
| Free tier | Yes | No |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Mid-market, Enterprise |
| Pricing plans |
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| AI features | YesAI reply assists on every paid tier plus a dedicated Mira AI agent trained on the site/product catalog. | — |
| Public API | YesDocumented REST API and webhooks plus a Mobile SDK; API access gated to the Plus tier and above. | — |
| Reporting & dashboards | YesStatistics dashboard covering conversation volume, response time, CSAT, and per-agent stats (Solo tier up). | — |
| Mobile app | YesNative iOS and Android apps exist for chatting and monitoring visitors/stats on the go. | — |
| Shared inbox & ticketing | YesMulti-operator shared conversation inbox with team features on Plus and Expert tiers. | — |
| Live chat & messaging | YesCore product: real-time website live chat widget with visitor tracking and behavior recording. | — |
| Knowledge base & help center | PartialA knowledge base exists mainly to train the Mira AI agent rather than as a standalone public help-center product. | — |
| Omnichannel support | PartialUnifies live chat, WhatsApp, Facebook Messenger, and email, but no native voice/phone or SMS channel. | — |
| Automation & macros | YesAutomated message triggers, rule-based chatbot workflows with conditions, and automation templates. | — |
| CSAT & satisfaction surveys | YesBuilt-in post-chat customer satisfaction rating, with average rating surfaced in the statistics dashboard. | — |
| SLA management | NoNo dedicated SLA or escalation-management feature in any plan. | — |
| Real-time in-app UI monitoring | — | Yes |
| In-app conversational AI grounded in company knowledge | — | Yes |
| Human handoff | — | Yes |
| Peer adoption nudges | — | Yes |
| Integrations verified | 15+ | 100+ |
| Aggregate rating | 4.7 · 1.0k reviews | 4.8 · 22 reviews |
| Integrations | ShopifyWordPressWooCommercePrestaShopMagentoWix+9 more | SalesforceHubSpotZendeskSlackMicrosoft TeamsJira+5 more |
| Security & compliance | GDPR | SOC 2 Type IIGDPRCCPA |
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| Visit Smartsupp ↗ | Visit Worknet ↗ |