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Side-by-side record

ScreenConnect vs. Thena

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Thena at $29. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.9/5).

Full comparison

ScreenConnectfrom $27 per month
Thenafrom $29 per user/month
Audyense Score29AS*Low64ASFair
PositioningScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.Slack-first AI customer support and ticketing for B2B teams
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market, Enterprise
Pricing plans
  • Free or entry planFree
  • Higher tiersCustom pricing
  • Starter$29
  • Standard$79
  • Enterprise$119
Multiple agentsYesDocumented in the independently researched profile.—
Remote SupportYesDocumented in the independently researched profile.—
No interruptionsYesDocumented in the independently researched profile.—
Secure informationYesDocumented in the independently researched profile.—
Automated reconnectionYesDocumented in the independently researched profile.—
Cross-platform compatibilityYesDocumented in the independently researched profile.—
Browser extensionsYesDocumented in the independently researched profile.—
Remote accessYesDocumented in the independently researched profile.—
Unattended accessYesDocumented in the independently researched profile.—
Simplified transfer of filesYesDocumented in the independently researched profile.—
Roles & permissionsYesDocumented in the independently researched profile.—
Shared toolboxYesDocumented in the independently researched profile.—
Remote meetingsYesDocumented in the independently researched profile.—
Customization & brandingYesDocumented in the independently researched profile.—
AI features—YesAI-first: request detection, summaries, tagging, AI agents, co-pilot
Automation & macros—YesAI-powered workflows, auto-triage, and custom routing logic
CSAT & satisfaction surveys—YesCSAT collection and customer satisfaction monitoring
Knowledge base & help center—YesKnowledge base and help center builder
Live chat & messaging—YesAI web chat available from Standard tier
Omnichannel support—YesSlack, email, MS Teams, Discord, web chat, and web forms
Public API—YesAPIs and MCP; Enterprise APIs on top tier
Reporting & dashboards—YesPerformance insights and support reporting
Shared inbox & ticketing—YesUnified ticketing across channels, incl. shared Slack channel management
SLA management—YesSLA management and tracking with escalations
Integrations verified—13+
Aggregate rating9.0 · No reviews yet4.9 · 65 reviews
Integrations—
SlackMicrosoft TeamsDiscordSalesforceHubSpotJira+7 more
Security & compliance——
Pros
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
  • Seamless, bi-directional Slack integration that lets customers get help without leaving Slack
  • Intuitive Kanban and ticket-management workflows that are easy to configure and customize
  • AI features (ticket detection, summaries, tagging, auto-responses) baked in across plans
  • Responsive, thorough vendor customer service noted repeatedly by reviewers
Cons
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
  • Still-maturing product; reviewers note it could use more integrations and features as it develops
  • Public review base is small and skews toward smaller teams, limiting broad enterprise validation
  • Higher-value AI capabilities (web chat, auto-responses, co-pilot, agent studio) are gated behind pricier tiers
  • Enterprise tier list price is steep at $119/user/month
Visit ScreenConnect ↗Visit Thena ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Thena

Thena is an AI-first customer support platform built for B2B teams that turns conversations in Slack, email, Microsoft Teams, Discord, web chat, and web forms into trackable tickets in one workflow. It uses AI agents to detect requests, auto-triage, route, summarize, and respond, and layers on SLA tracking, CSAT, and reporting. It is used by B2B SaaS companies including Vercel, Amplitude, LaunchDarkly, and incident.io.

A particularly good fit for: B2B SaaS companies that run customer support through shared Slack channels Support and customer success teams that want Slack/Teams conversations converted into trackable tickets Teams wanting AI-assisted triage, routing, and responses without leaving their messaging channels

May be a poor fit if: Consumer/B2C support orgs centered on high-volume phone or public social channels rather than Slack Buyers needing a long, deeply-validated enterprise review track record (product and review base are still young)

Pricing and plan structure

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Thena: Published starting price $29 per user/month

  • Starter$29 per user/month
  • Standard$79 per user/month
  • Enterprise$119 per user/month

Capabilities worth validating

  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection
  • Thena: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Discord, Salesforce.

Questions to answer before switching

  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does Thena's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Microsoft Teams, Discord support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Microsoft Teams, Discord: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: ScreenConnect product site, FinancesOnline review, Vendor website; Thena product site, G2, Product Hunt