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Side-by-side record

Re:amaze vs. tawk.to

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

tawk.to starts at Free per seat, versus Re:amaze at $26. Re:amaze carries the higher aggregate rating (4.6/5 vs 4.6/5). Re:amaze lists more integrations (30+ vs 12+).

Full comparison

Re:amazefrom $26 per team member/month
tawk.tofrom Free
Audyense Score77ASStrong76ASStrong
PositioningAI helpdesk, live chat, and chatbots built for ecommerce100% free live chat and support software
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Basic$26
  • Pro$44
  • Plus$62
  • Starter$59
  • FreeFree
  • Remove Branding$39
  • AI Assist$29
  • Video + Voice + Screensharing$49
  • Hired Agents$129
AI featuresPartialAI agent for chat/FAQ deflection with included resolutions per tier, but reviewers describe AI as relatively basic vs. larger rivals.PartialAI Assist is a paid add-on, not part of the free core
Automation & macrosYesWorkflow automation, response templates/macros, and chatbots available from the Basic tier.PartialCanned/shortcut responses and triggers; no advanced macro engine
CSAT & satisfaction surveysPartialCustomer satisfaction ratings included on the Plus tier only.NoNo built-in CSAT survey feature surfaced in sources
Knowledge base & help centerYesPublic and internal FAQ/knowledge base embeddable in the chat widget; editor lacks native in-article image uploads.YesHosted knowledge base included free
Live chat & messagingYesCore feature; live chat with chatbots, proactive messages, screensharing, and in-chat video (higher tiers).YesCore product; real-time chat with visitor monitoring
Omnichannel supportYesUnifies email, live chat, social media, SMS/MMS, and VoIP/voice in one inbox.PartialWeb chat, email ticketing and chat pages; limited channel breadth
Public APIYesRe:amaze offers a REST API and webhooks for custom integrations.YesJavaScript API and REST API available
Reporting & dashboardsYesBasic reporting on all plans; advanced and staff-performance reporting on Pro/Plus.YesDetailed reporting included free
Shared inbox & ticketingYesCentral shared inbox is the product’s core; supports multiple brands on Pro and above.PartialEmail ticketing system rather than a full shared inbox
SLA managementPartialOffers response workflows, shifts/vacation tracking, and staff performance reporting rather than dedicated formal SLA/escalation policy tooling.NoReviewers note no SLA timers or escalation workflows
Integrations verified30+12+
Aggregate rating4.6 · 192 reviews4.6 · 345 reviews
Integrations
ShopifyBigCommerceWooCommerceMagentoKlaviyoStripe+9 more
WordPressShopifyWixSquarespaceJoomlaWooCommerce+6 more
Security & compliance
SOC 2GDPRPCI DSSHIPAA
GDPREU-U.S. Data Privacy FrameworkUK-U.S. Data Privacy FrameworkSwiss-U.S. Data Privacy Framework
Pros
  • Tight ecommerce integrations surface order, shipping, and customer history in-thread (G2/Shopify reviews)
  • Easy to set up and intuitive for new agents; strong cost-to-feature ratio (Capterra/Shopify)
  • Genuinely omnichannel: email, live chat, social, SMS, and voice in one inbox
  • Fast, competent customer support noted repeatedly by reviewers
  • Core platform is genuinely free with no feature wall, agent caps, or chat-history limits
  • Fast to set up with an intuitive interface and useful real-time visitor monitoring
  • Includes ticketing, hosted knowledge base, and CRM contacts alongside live chat
  • Desktop and mobile apps plus support for 45+ languages
Cons
  • AI features and advanced automations are relatively basic vs. larger competitors (Capterra)
  • Live-chat backend/agent UI can feel clunky and occasionally breaks (Capterra/Shopify)
  • Knowledge-base editor lacks native image uploads, requiring external URLs (Capterra)
  • Costs climb with usage/resolutions and per-seat scaling; some feel price is high (Reddit/Shopify)
  • Mobile app is widely reported as unstable and less responsive than desktop
  • Interface feels dated and ticketing lacks SLA timers and advanced routing
  • Limited native third-party integrations; many connections require Zapier/Make
  • Advanced features (removing branding, AI Assist, hired agents) require paid add-ons
Visit Re:amaze ↗Visit tawk.to ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Re:amaze

Re:amaze is a cloud helpdesk and customer messaging platform (owned by GoDaddy) that unifies email, live chat, social media, SMS, and voice into a single shared inbox. It is especially popular with ecommerce and Shopify merchants for its deep store integrations, chatbots, workflow automation, and knowledge base.

A particularly good fit for: Shopify and other ecommerce merchants wanting order context inside support conversations Small-to-midsize support teams consolidating email, chat, and social into one inbox Businesses managing multiple brands or storefronts from a single helpdesk

May be a poor fit if: Enterprises needing advanced AI, deep automation, or heavy SLA/ITSM tooling Teams wanting a rich knowledge-base editor (e.g. native in-article image uploads)

tawk.to

tawk.to is a free live chat, ticketing, knowledge base and contact-management platform that lets businesses message website visitors in real time. The core product is free with no limits on agents, chat volume, or sites, and the company monetizes through optional paid add-ons such as branding removal, AI Assist, video/voice, and hired live agents.

A particularly good fit for: Small businesses and startups wanting free website live chat Teams needing unlimited agents and chat history with no seat limits Sites that also want a basic ticketing system and hosted knowledge base at no cost

May be a poor fit if: Enterprises needing SLA timers, advanced routing, and escalation workflows Teams requiring deep, native integrations with many third-party tools

Pricing and plan structure

Re:amaze: Published starting price $26 per team member/month

  • Basic$26 per team member/month
  • Pro$44 per team member/month
  • Plus$62 per team member/month
  • Starter$59 per month (flat, unlimited members)

tawk.to: Published starting price Free

  • FreeFree
  • Remove Branding$39 per month
  • AI Assist$29 per month
  • Video + Voice + Screensharing$49 per month
  • Hired Agents$129 per month

Capabilities worth validating

  • Re:amaze: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, BigCommerce, WooCommerce, Magento.
  • tawk.to: AI features, Automation & macros, Knowledge base & help center, Live chat & messaging, Omnichannel support Integrations include WordPress, Shopify, Wix, Squarespace.

Questions to answer before switching

  • Does Re:amaze's selected plan include the features and limits we need?
  • Does tawk.to's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, BigCommerce, WooCommerce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, BigCommerce, WooCommerce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-07-22. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Re:amaze product site, G2, Capterra; tawk.to product site, Capterra, G2