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Side-by-side record

Raygun vs. Smartbear BugSnag

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Raygun starts at $40 per seat, versus Smartbear BugSnag at $65. Smartbear BugSnag carries the higher aggregate rating (9.7/5 vs 4.3/5).

Full comparison

Raygunfrom $40 per 100,000 errors/month
Smartbear BugSnagfrom $65 per month
Audyense Score71ASStrong29AS*Low
PositioningApplication monitoring for web and mobile apps: crash reporting, real user monitoring, and APM in one platform.Smartbear BugSnag is an intuitive error monitoring system that tracks bugs and the performance of mobile, server, and web applications.
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Basic$40
  • Team$80
  • Business$400
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI Error Resolution prompts a chosen LLM with error, stack-trace, and environment context.—
Alerting & on-callYesAlerting via integrations with PagerDuty, Opsgenie, VictorOps, Slack, Microsoft Teams, and email.—
Application performance monitoring (APM)YesDedicated APM product captures the complete lifecycle of web requests with code-level context.—
CI/CD pipelinesPartialDeployment tracking and integrations with GitHub/GitLab/Azure DevOps/Bitbucket, but not a full CI/CD pipeline tool.—
Distributed tracingPartialAPM traces server-side request lifecycles with code-level detail; not marketed as full multi-service distributed tracing.—
Incident managementPartialIntegrates with incident/on-call tools (PagerDuty, Opsgenie) rather than providing native incident management.—
Infrastructure monitoringNoFocused on application-level crash, RUM, and APM; not server/infrastructure metrics.—
Log managementNoRaygun is error and performance monitoring, not a log aggregation/management platform.—
Public APIYesRaygun API access is included on all plans, from the Basic tier upward.—
Self-hosting / on-premNoCloud-only SaaS hosted on AWS; no self-hosted or on-premise option.—
Full stack monitoring—YesDocumented in the independently researched profile.
Error inbox—YesDocumented in the independently researched profile.
End-to-end diagnostics—YesDocumented in the independently researched profile.
Two-way issue tracker—YesDocumented in the independently researched profile.
Application health measurement—YesDocumented in the independently researched profile.
Automatic notifications—YesDocumented in the independently researched profile.
SAML single sign-on—YesDocumented in the independently researched profile.
Advanced search & segmentation with custom filters—YesDocumented in the independently researched profile.
Automatic error prioritization—YesDocumented in the independently researched profile.
Advanced user roles and permissions—YesDocumented in the independently researched profile.
Features dashboard—YesDocumented in the independently researched profile.
Customizable error views and insights—YesDocumented in the independently researched profile.
User audit logs—YesDocumented in the independently researched profile.
Automatic user provisioning via SSO.—YesDocumented in the independently researched profile.
Integrations verified29+—
Aggregate rating4.3 · 123 reviews9.7 · No reviews yet
Integrations
GitHubJira SoftwareSlackMicrosoft TeamsPagerDutyOpsgenie+11 more
—
Security & compliance
HIPAAGDPRCCPAPCI
—
Pros
  • Fast, lightweight SDK integration across major languages and frameworks.
  • Reliable error capture with no rate limiting, so few errors are missed.
  • Detailed stack-trace and environment context helps identify regressions and onboard new team members.
  • AI Error Resolution surfaces likely fixes from error context.
  • Independent review documents a concrete business workflow
  • Documented capability: Full stack monitoring
  • Documented capability: Error inbox
  • Documented capability: End-to-end diagnostics
  • Documented capability: Two-way issue tracker
Cons
  • Stepping through each individual instance of an issue can be tedious.
  • Exception grouping can break when any part of a stack trace changes.
  • Some users report significant pricing increases over time.
  • Search and reporting have limitations (e.g. multi-word search noted as weak by a reviewer).
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Raygun ↗Visit Smartbear BugSnag ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Raygun

Raygun is a cloud-based application monitoring platform built by New Zealand company Mindscape, combining Crash Reporting, Real User Monitoring (RUM), and Application Performance Monitoring (APM). It captures errors, front-end performance, and server-side request traces with code-level context to help teams diagnose and resolve issues quickly. The platform includes AI Error Resolution, which prompts an LLM with stack-trace and environment context to speed up fixes. It is delivered as a hosted SaaS on AWS and integrates with common developer issue-tracking, chat, and alerting tools.

A particularly good fit for: Web and mobile dev teams wanting error tracking and front-end/back-end performance monitoring in one place. Small and mid-market engineering teams (the majority of reviewers are small-business users). Teams that value quick SDK setup and code-level stack-trace context for faster debugging.

May be a poor fit if: Teams needing self-hosted/on-premise deployment (Raygun is cloud-only on AWS). Teams looking for a single tool that also covers infrastructure metrics and log management.

Smartbear BugSnag

Smartbear BugSnag is an intuitive error monitoring system that tracks bugs and the performance of mobile, server, and web applications. The platform can be set to concentrate on key metrics and customize monitoring workflows, identifying errors, slowdowns, and an application’s health. It zeroes in on real-user performance data to identify lags in specific areas of an application and affords you the context to resolve them. The software also provides visibility into the manner in which app users interact with an app’s coding. Smartbear BugSnag visualizes the health of an application, providing software and testing teams with crash data, error data, and an error inbox that classifies errors into different types. In addition, it provides context with which you can triage and address errors accordingly. This hastens the process of fixing bugs and releasing new application updates, which in turn satisfies app users. BugSnag also provides a timeline where you can monitor an app’s performance over time, unearthing inconsistencies in performance to identify hard-to-spot issues. Bugnag is equipped with a search builder that tracks app performance in select areas. This comes in handy when certain functionalities aren’t performing as expected or experience unexpected delays. Moreover, you can set the software to monitor your app’s performance 24 hours a day, seven days a week, to spot discreet or complex issues. Your team can view BugSnag’s timeline and monitor trends to find inconsistencies and possible errors. To quantify system scans, BugSnag populates summary reports that itemize performance metrics matched with your team’s performance goals to find possible discrepancies. Should errors be spotted, it can automatically send notifications via email and Slack. Additionally, the platform furnishes specific solutions based on the user ty

A particularly good fit for: B2B teams evaluating DevOps and engineering software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Raygun: Published starting price $40 per 100,000 errors/month

  • Basic$40 per 100,000 errors/month (billed annually)
  • Team$80 per 200,000 errors/month (billed annually)
  • Business$400 per 1,000,000 errors/month (billed annually)
  • EnterpriseCustom pricing

Smartbear BugSnag: Published starting price $65 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Raygun: AI features, Alerting & on-call, Application performance monitoring (APM), CI/CD pipelines, Distributed tracing Integrations include GitHub, Jira Software, Slack, Microsoft Teams.
  • Smartbear BugSnag: Full stack monitoring, Error inbox, End-to-end diagnostics, Two-way issue tracker, Application health measurement

Questions to answer before switching

  • Does Raygun's selected plan include the features and limits we need?
  • Does Smartbear BugSnag's selected plan include the features and limits we need?
  • Does the exact integration path for GitHub, Jira Software, Slack support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between DevOps tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative DevOps workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through GitHub, Jira Software, Slack: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Raygun product site, G2, Capterra; Smartbear BugSnag product site, FinancesOnline review, Vendor website