Side-by-side record

Pylon vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Pylon at $59. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.9/5).

Full comparison

	Pylonfrom $59 per seat/month	ScreenConnectfrom $27 per month
Audyense Score	76ASStrong	29AS*Low
Positioning	AI-native B2B support platform with Slack- and Teams-native ticketing	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Starter$59 Professional$89 Enterprise$139	Free or entry planFree Higher tiersCustom pricing
AI features	YesAI Assistants ($50/seat/mo) and autonomous AI Agents (from $100/mo) are paid add-ons	—
Automation & macros	YesTriggers, macros, and SLA automations from the Professional plan up	—
CSAT & satisfaction surveys	YesBuilt-in CSAT and NPS surveys with CSAT reporting	—
Knowledge base & help center	YesIncluded on all plans; multiple KBs, custom domain, version history	—
Live chat & messaging	YesChat widget on all plans; multi-widget on Enterprise	—
Omnichannel support	YesSlack, Teams, email, chat, WhatsApp, Telegram, Discord, SMS; phone is a paid add-on	—
Public API	YesAPI and webhooks from the Professional plan up; not on Starter	—
Reporting & dashboards	YesPrebuilt dashboards on all plans; custom reporting is Enterprise-only	—
Shared inbox & ticketing	YesOmnichannel support inbox is the core product on every plan	—
SLA management	YesSLAs, team SLAs, and SLA reports; priority support SLAs on Enterprise	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	48+	—
Aggregate rating	4.9 · 57 reviews	9.0 · No reviews yet
Integrations	SlackMicrosoft TeamsSalesforceHubSpotAttioPipedrive+9 more	—
Security & compliance	SOC 2 Type IIISO 27001ISO 42001GDPR+1 more	—
Pros	Slack/Teams-native by design: shared Slack Connect and Teams channels become tracked tickets with SLAs and routing, ending copy-paste into a separate helpdesk Easy to use and quick to adopt, with a modern interface — 'Ease of Use' is G2's most-cited pro Responsive vendor with fast release velocity; G2's second most-cited pro is Pylon's own customer support Consolidates ticketing, knowledge base, CSAT/NPS, broadcasts, and account health in one B2B-focused platform	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Feature depth trails mature helpdesks — 'Limited Features' and 'Missing Features' are the top G2 complaints; native voice/phone is a paid add-on Total cost is hard to predict: seat minimums (3 or 7), annual-only Enterprise, plus separately priced AI Assistants, AI Agents, and Account Intelligence add-ons Initial setup and configuration can feel cumbersome and noisy at high volume until custom views are built Some integration rough edges — G2 reviewers cite integration issues, and a Reddit user calls the Slack-to-Teams bridge 'a bit kludgy'	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Pylon ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Pylon

Pylon is a B2B support platform that turns conversations in shared Slack Connect and Microsoft Teams channels, email, and in-app chat into tracked, reportable tickets. It bundles a shared inbox, knowledge base, CSAT/NPS surveys, SLA management, and account intelligence with AI assistants and autonomous AI agents. Founded in 2022 in San Francisco, it is backed by Y Combinator, a16z, and Bain Capital Ventures, with $51M raised including a $31M Series B in August 2025.

A particularly good fit for: B2B SaaS companies supporting customers in shared Slack Connect or Microsoft Teams channels Post-sales teams that want support, knowledge base, surveys, and account health in one tool instead of a helpdesk-plus-CS-platform stack Startup to mid-market teams replacing Zendesk or Intercom with an AI-assisted, B2B-first workflow

May be a poor fit if: B2C or high-volume consumer support teams that need mature phone/voice channels and deep legacy-helpdesk feature sets Solo operators or very small teams put off by the 3-seat minimum and add-on-heavy pricing

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Pylon: Published starting price $59 per seat/month

Starter$59 per seat/month, billed annually
Professional$89 per seat/month, billed annually
Enterprise$139 per seat/month, billed annually only

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Pylon: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Salesforce, HubSpot.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Pylon's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Microsoft Teams, Salesforce support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Microsoft Teams, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Pylon product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website