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Side-by-side record

Plain vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Plain at $35. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

Plainfrom $35 per seat/month
Splashtop Remote Supportfrom $25 per month
Audyense Score56AS*Fair29AS*Low
PositioningAPI-first, AI-native B2B support platform unifying Slack, Teams, Discord, email, and chatSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Foundation$35
  • Horizon$299
  • FrontierCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAri AI agent included on every plan; Sidekick drafting assistant; AI triage and insights—
Automation & macrosYesAI workflows with auto-routing, triggers, and escalation paths—
CSAT & satisfaction surveysYesCross-channel CSAT (Slack-native or email) with workflow triggers on higher tiers—
Knowledge base & help centerYes1 KB + 1 Ask AI on Foundation; unlimited KBs and Help Center on Horizon+—
Live chat & messagingYesEmbeddable website/app chat—
Omnichannel supportPartialSlack, Teams, Discord, email, chat, portal, in-app forms — no phone/voice or social channels—
Public APIYesGraphQL API — the same API Plain uses internally, no rate-limit tiering—
Reporting & dashboardsYesAdvanced reporting and team analytics on Horizon and up—
Shared inbox & ticketingYesAll channels consolidated into one team inbox—
SLA managementYesSLAs and business hours on Horizon plan and up—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified——
Aggregate rating4.5 · 20 reviews8.9 · No reviews yet
Integrations
SlackMicrosoft TeamsDiscordLinearJiraGitHub Issues+7 more
—
Security & compliance
SOC 2 Type IIGDPR
—
Pros
  • Unifies Slack, email, Discord, and in-app support in one inbox — reviewers call it 'a great way to manage both Slack and Email support in one place'
  • Deep, well-liked integrations with engineering tools (Linear, Jira, Slack), with high G2 usability and ease-of-setup scores
  • Well-structured and powerful for teams handling thousands of tickets per week, with nuanced ticket bucketing
  • Full GraphQL API lets teams customize workflows and embed support into their product
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Search functionality is unclear and makes finding past tickets difficult
  • Seat-based pricing frustrates teams where engineers respond only occasionally but need a full seat
  • High per-seat prices limit scalability for collaborative support in large teams
  • Feature-dense UI can be overwhelming at first, and reviewers report reply-box scrolling glitches
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Plain ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Plain

Plain is a customer support platform built for B2B teams that handle support in shared Slack channels, Microsoft Teams, Discord, email, live chat, and in-app forms, consolidating everything into one workspace. It ships an included AI agent (Ari), AI triage workflows, and a GraphQL API so engineering-adjacent teams can wire support directly into tools like Linear, Jira, GitHub, and incident.io. Founded in 2020 by ex-Deliveroo designers, it raised a $15M Series A led by Battery Ventures in February 2025.

A particularly good fit for: B2B SaaS companies supporting customers in shared Slack Connect, Microsoft Teams, or Discord channels Engineering-adjacent support teams that live in Linear, Jira, GitHub, and incident.io API-first teams that want to build custom support workflows on a GraphQL API instead of fighting helpdesk rate limits

May be a poor fit if: B2C or high-volume consumer support teams needing phone/voice and social channels Large organizations wanting cheap occasional-collaborator seats — pricing is strictly per full seat

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Plain: Published starting price $35 per seat/month

  • Foundation$35 per seat/month
  • Horizon$299 per month, billed yearly (3 seats included)
  • FrontierCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Plain: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Discord, Linear.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Plain's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Microsoft Teams, Discord support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Microsoft Teams, Discord: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Plain product site, G2; Splashtop Remote Support product site, FinancesOnline review, Vendor website