Side-by-side record

Plain vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Plain at $35. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

	Plainfrom $35 per seat/month	ScreenConnectfrom $27 per month
Audyense Score	56AS*Fair	29AS*Low
Positioning	API-first, AI-native B2B support platform unifying Slack, Teams, Discord, email, and chat	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	Foundation$35 Horizon$299 FrontierCustom pricing	Free or entry planFree Higher tiersCustom pricing
AI features	YesAri AI agent included on every plan; Sidekick drafting assistant; AI triage and insights	—
Automation & macros	YesAI workflows with auto-routing, triggers, and escalation paths	—
CSAT & satisfaction surveys	YesCross-channel CSAT (Slack-native or email) with workflow triggers on higher tiers	—
Knowledge base & help center	Yes1 KB + 1 Ask AI on Foundation; unlimited KBs and Help Center on Horizon+	—
Live chat & messaging	YesEmbeddable website/app chat	—
Omnichannel support	PartialSlack, Teams, Discord, email, chat, portal, in-app forms — no phone/voice or social channels	—
Public API	YesGraphQL API — the same API Plain uses internally, no rate-limit tiering	—
Reporting & dashboards	YesAdvanced reporting and team analytics on Horizon and up	—
Shared inbox & ticketing	YesAll channels consolidated into one team inbox	—
SLA management	YesSLAs and business hours on Horizon plan and up	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	—	—
Aggregate rating	4.5 · 20 reviews	9.0 · No reviews yet
Integrations	SlackMicrosoft TeamsDiscordLinearJiraGitHub Issues+7 more	—
Security & compliance	SOC 2 Type IIGDPR	—
Pros	Unifies Slack, email, Discord, and in-app support in one inbox — reviewers call it 'a great way to manage both Slack and Email support in one place' Deep, well-liked integrations with engineering tools (Linear, Jira, Slack), with high G2 usability and ease-of-setup scores Well-structured and powerful for teams handling thousands of tickets per week, with nuanced ticket bucketing Full GraphQL API lets teams customize workflows and embed support into their product	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Search functionality is unclear and makes finding past tickets difficult Seat-based pricing frustrates teams where engineers respond only occasionally but need a full seat High per-seat prices limit scalability for collaborative support in large teams Feature-dense UI can be overwhelming at first, and reviewers report reply-box scrolling glitches	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Plain ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Plain

Plain is a customer support platform built for B2B teams that handle support in shared Slack channels, Microsoft Teams, Discord, email, live chat, and in-app forms, consolidating everything into one workspace. It ships an included AI agent (Ari), AI triage workflows, and a GraphQL API so engineering-adjacent teams can wire support directly into tools like Linear, Jira, GitHub, and incident.io. Founded in 2020 by ex-Deliveroo designers, it raised a $15M Series A led by Battery Ventures in February 2025.

A particularly good fit for: B2B SaaS companies supporting customers in shared Slack Connect, Microsoft Teams, or Discord channels Engineering-adjacent support teams that live in Linear, Jira, GitHub, and incident.io API-first teams that want to build custom support workflows on a GraphQL API instead of fighting helpdesk rate limits

May be a poor fit if: B2C or high-volume consumer support teams needing phone/voice and social channels Large organizations wanting cheap occasional-collaborator seats — pricing is strictly per full seat

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Plain: Published starting price $35 per seat/month

Foundation$35 per seat/month
Horizon$299 per month, billed yearly (3 seats included)
FrontierCustom pricing

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Plain: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Discord, Linear.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Plain's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Microsoft Teams, Discord support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Microsoft Teams, Discord: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Plain product site, G2; ScreenConnect product site, FinancesOnline review, Vendor website