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Side-by-side record

Olark vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Olark at $29. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.3/5).

Full comparison

Olarkfrom $29 per agent / month
Splashtop Remote Supportfrom $25 per month
Audyense Score63ASFair29AS*Low
PositioningAn AI agent that works your marketing funnel 24/7Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMBStartup, SMB, Mid-market
Pricing plans
  • Live Chat Only (Classic)$29
  • Standard AI Website Agent$400
  • Custom EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
Automation & macrosPartial"Shortcuts" saved-reply commands exist, but no rules-based workflow engine beyond that.—
CSAT & satisfaction surveysYesPost-chat "Chat Ratings" on satisfaction, knowledge, responsiveness, and friendliness.—
Knowledge base & help centerPartialNo native help-center product; the AI agent can be trained on uploaded docs, not a standalone KB module.—
Live chat & messagingYesCore product since 2009.—
Omnichannel supportPartialWhatsApp and SMS available only on the Classic side; not a unified omnichannel inbox.—
Shared inbox & ticketingPartialNo native ticketing/shared inbox; conversations push to third-party helpdesks via integration.—
SLA managementPartialCustom workflows and SLAs are listed only under the Custom Enterprise tier.—
AI featuresYesFlagship AI agent trained on site content, with lead qualification and an "AI Analyst" for plain-English data queries.—
Public APIYesREST API, JavaScript API, and webhooks for chat events.—
Mobile appNoOlark's own mobile app was deprecated; help docs recommend third-party apps instead.—
Reporting & dashboardsYesDashboards on chat volume, ratings, agent activity, tag-based topics, CSV export, and Google Analytics integration.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified20+—
Aggregate rating4.3 · 224 reviews8.9 · No reviews yet
Integrations
WordPressHubSpotSalesforceSlackZendeskFront+14 more
—
Security & compliance
GDPR
—
Pros
  • Simple, clean, user-friendly interface that is fast to set up.
  • Affordable entry point relative to competitors, especially for small teams.
  • Reliable and stable, with users reporting years of uptime and few complaints.
  • Helpful, responsive Olark customer support team.
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Limited customization of auto-responses and chat widget design templates.
  • No true native mobile app — Olark's own mobile client was deprecated.
  • Per-seat pricing gets expensive as teams scale, and the newer AI tier has a steep monthly floor.
  • Integration and file-sharing gaps — agents cannot send files to visitors.
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Olark ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Olark

Olark is a live chat and AI agent platform for marketing and support teams. It trains on a company's existing website content in about a minute, then uses AI to answer visitor questions, qualify and route leads, and proactively engage prospects, escalating to a human agent when needed. It also offers a standalone human-agent live chat product for small and mid-sized businesses.

A particularly good fit for: Small businesses and solo teams that want a fast, low-setup live chat widget without a steep learning curve. Marketing-led teams that want an AI agent to answer FAQ-style visitor questions and qualify or route leads automatically. Teams already using Shopify, WooCommerce, HubSpot, or Salesforce who want a chat tool that plugs directly into that stack.

May be a poor fit if: Enterprises needing a full omnichannel helpdesk with native SLA management and ticketing out of the box. Support teams that need a first-party native mobile app for on-the-go agent chat.

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Olark: Published starting price $29 per agent / month

  • Live Chat Only (Classic)$29 per agent / month
  • Standard AI Website Agent$400 per month (billed annually), incl. 1 agent seat
  • Custom EnterpriseCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Olark: Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging, Omnichannel support Integrations include WordPress, HubSpot, Salesforce, Slack.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Olark's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for WordPress, HubSpot, Salesforce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through WordPress, HubSpot, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Olark product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website