Side-by-side record

Olark vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Olark at $29. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.3/5).

Full comparison

	Olarkfrom $29 per agent / month	ScreenConnectfrom $27 per month
Audyense Score	63ASFair	29AS*Low
Positioning	An AI agent that works your marketing funnel 24/7	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB	Startup, SMB, Mid-market
Pricing plans	Live Chat Only (Classic)$29 Standard AI Website Agent$400 Custom EnterpriseCustom pricing	Free or entry planFree Higher tiersCustom pricing
Automation & macros	Partial"Shortcuts" saved-reply commands exist, but no rules-based workflow engine beyond that.	—
CSAT & satisfaction surveys	YesPost-chat "Chat Ratings" on satisfaction, knowledge, responsiveness, and friendliness.	—
Knowledge base & help center	PartialNo native help-center product; the AI agent can be trained on uploaded docs, not a standalone KB module.	—
Live chat & messaging	YesCore product since 2009.	—
Omnichannel support	PartialWhatsApp and SMS available only on the Classic side; not a unified omnichannel inbox.	—
Shared inbox & ticketing	PartialNo native ticketing/shared inbox; conversations push to third-party helpdesks via integration.	—
SLA management	PartialCustom workflows and SLAs are listed only under the Custom Enterprise tier.	—
AI features	YesFlagship AI agent trained on site content, with lead qualification and an "AI Analyst" for plain-English data queries.	—
Public API	YesREST API, JavaScript API, and webhooks for chat events.	—
Mobile app	NoOlark's own mobile app was deprecated; help docs recommend third-party apps instead.	—
Reporting & dashboards	YesDashboards on chat volume, ratings, agent activity, tag-based topics, CSV export, and Google Analytics integration.	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	20+	—
Aggregate rating	4.3 · 224 reviews	9.0 · No reviews yet
Integrations	WordPressHubSpotSalesforceSlackZendeskFront+14 more	—
Security & compliance	GDPR	—
Pros	Simple, clean, user-friendly interface that is fast to set up. Affordable entry point relative to competitors, especially for small teams. Reliable and stable, with users reporting years of uptime and few complaints. Helpful, responsive Olark customer support team.	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Limited customization of auto-responses and chat widget design templates. No true native mobile app — Olark's own mobile client was deprecated. Per-seat pricing gets expensive as teams scale, and the newer AI tier has a steep monthly floor. Integration and file-sharing gaps — agents cannot send files to visitors.	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Olark ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Olark

Olark is a live chat and AI agent platform for marketing and support teams. It trains on a company's existing website content in about a minute, then uses AI to answer visitor questions, qualify and route leads, and proactively engage prospects, escalating to a human agent when needed. It also offers a standalone human-agent live chat product for small and mid-sized businesses.

A particularly good fit for: Small businesses and solo teams that want a fast, low-setup live chat widget without a steep learning curve. Marketing-led teams that want an AI agent to answer FAQ-style visitor questions and qualify or route leads automatically. Teams already using Shopify, WooCommerce, HubSpot, or Salesforce who want a chat tool that plugs directly into that stack.

May be a poor fit if: Enterprises needing a full omnichannel helpdesk with native SLA management and ticketing out of the box. Support teams that need a first-party native mobile app for on-the-go agent chat.

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Olark: Published starting price $29 per agent / month

Live Chat Only (Classic)$29 per agent / month
Standard AI Website Agent$400 per month (billed annually), incl. 1 agent seat
Custom EnterpriseCustom pricing

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Olark: Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging, Omnichannel support Integrations include WordPress, HubSpot, Salesforce, Slack.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Olark's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for WordPress, HubSpot, Salesforce support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through WordPress, HubSpot, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Olark product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website