AudyenseSide-by-side record
NICE inContact CXone vs. ScreenConnect
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
NICE inContact CXone starts at $15 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 8.8/5).
Full comparison
NICE inContact CXonefrom $15 per month | ScreenConnectfrom $27 per month | |
|---|---|---|
| Audyense Score | 29AS*Low | 29AS*Low |
| Positioning | NICE inContact CXone is a market-leading contact center software that enables businesses to transform customer and employee experiences. | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Free tier | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
|
|
| Optimized Voice as a Service (Vaas) | YesDocumented in the independently researched profile. | — |
| Interaction Channels | YesDocumented in the independently researched profile. | — |
| Interaction Analytics | YesDocumented in the independently researched profile. | — |
| Automatic Call Distribution | YesDocumented in the independently researched profile. | — |
| Workforce Intelligence | YesDocumented in the independently researched profile. | — |
| AI chatbots | YesDocumented in the independently researched profile. | — |
| Real-time Reporting and Dashboards | YesDocumented in the independently researched profile. | — |
| Extensive customer satisfaction surveys | YesDocumented in the independently researched profile. | — |
| Intelligent Workforce Management | YesDocumented in the independently researched profile. | — |
| Quality Management and Analytics | YesDocumented in the independently researched profile. | — |
| Performance Management. | YesDocumented in the independently researched profile. | — |
| Call recording | YesDocumented in the independently researched profile. | — |
| Interactive Voice Response | YesDocumented in the independently researched profile. | — |
| Predictive dialer | YesDocumented in the independently researched profile. | — |
| Multiple agents | — | YesDocumented in the independently researched profile. |
| Remote Support | — | YesDocumented in the independently researched profile. |
| No interruptions | — | YesDocumented in the independently researched profile. |
| Secure information | — | YesDocumented in the independently researched profile. |
| Automated reconnection | — | YesDocumented in the independently researched profile. |
| Cross-platform compatibility | — | YesDocumented in the independently researched profile. |
| Browser extensions | — | YesDocumented in the independently researched profile. |
| Remote access | — | YesDocumented in the independently researched profile. |
| Unattended access | — | YesDocumented in the independently researched profile. |
| Simplified transfer of files | — | YesDocumented in the independently researched profile. |
| Roles & permissions | — | YesDocumented in the independently researched profile. |
| Shared toolbox | — | YesDocumented in the independently researched profile. |
| Remote meetings | — | YesDocumented in the independently researched profile. |
| Customization & branding | — | YesDocumented in the independently researched profile. |
| Integrations verified | — | — |
| Aggregate rating | 8.8 · No reviews yet | 9.0 · No reviews yet |
| Integrations | — | — |
| Security & compliance | — | — |
| Pros |
|
|
| Cons |
|
|
| Visit NICE inContact CXone ↗ | Visit ScreenConnect ↗ |