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Side-by-side record

Missive vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Missive starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.7/5).

Full comparison

Missivefrom Free
ScreenConnectfrom $27 per month
Audyense Score79ASStrong29AS*Low
PositioningCollaborative team inbox for email, chat, and messagingScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMBStartup, SMB, Mid-market
Pricing plans
  • FreeFree
  • Starter$14
  • Productive$24
  • Business$36
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI draft suggestions, summarization, translation, and AI rules that analyze emails to escalate or create tasks—
Automation & macrosYesRules engine (up to 1,000 rules), canned responses with variables, auto-assign, and workload balancing—
CSAT & satisfaction surveysNoNo native customer-satisfaction survey capability—
Knowledge base & help centerNoNo built-in knowledge base or help-center authoring—
Live chat & messagingYesLive chat widget for website visitors, unified into the inbox—
Omnichannel supportYesEmail, SMS, WhatsApp, Messenger, and Instagram in one inbox plus custom webhook channels—
Public APIYesREST API available from the Productive tier up—
Reporting & dashboardsPartialBasic analytics on reply and handle time; advanced analytics only on Business; reviewers note limited depth—
Shared inbox & ticketingYesCore product: team inboxes with assignment, watching, and internal threads—
SLA managementPartialNo native SLA timers or breach tracking; rules can approximate escalation and follow-up—
Multiple agents—YesDocumented in the independently researched profile.
Remote Support—YesDocumented in the independently researched profile.
No interruptions—YesDocumented in the independently researched profile.
Secure information—YesDocumented in the independently researched profile.
Automated reconnection—YesDocumented in the independently researched profile.
Cross-platform compatibility—YesDocumented in the independently researched profile.
Browser extensions—YesDocumented in the independently researched profile.
Remote access—YesDocumented in the independently researched profile.
Unattended access—YesDocumented in the independently researched profile.
Simplified transfer of files—YesDocumented in the independently researched profile.
Roles & permissions—YesDocumented in the independently researched profile.
Shared toolbox—YesDocumented in the independently researched profile.
Remote meetings—YesDocumented in the independently researched profile.
Customization & branding—YesDocumented in the independently researched profile.
Integrations verified20+—
Aggregate rating4.7 · 787 reviews9.0 · No reviews yet
Integrations
GmailOutlookWhatsAppFacebook MessengerInstagramTwilio+12 more
—
Security & compliance
SOC 2 Type IIGDPR
—
Pros
  • Excellent shared-inbox collaboration with internal comments and real-time co-drafting
  • Outstanding customer support (G2 Quality of Support 9.3; Capterra Customer Service 4.9)
  • Powerful, comprehensive rules and automation engine
  • Strong native apps across Mac, iOS, and Android with a clean, minimal UI
  • Independent review documents a concrete business workflow
  • Documented capability: Multiple agents
  • Documented capability: Remote Support
  • Documented capability: No interruptions
  • Documented capability: Secure information
Cons
  • Search is slow on older or very large threads
  • The mobile app lacks features present on desktop
  • Reporting and analytics are limited compared with dedicated helpdesks
  • Learning curve and feature discovery can feel overwhelming; default notifications are aggressive
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Missive ↗Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Missive

Missive is a shared team inbox that combines email, chat, SMS, WhatsApp, and social channels with real-time collaboration built in. Teams assign conversations, leave internal comments, and co-draft replies Google-Docs style so support and ops requests stay owned and consistent. It is positioned more as a collaborative inbox than a formal ticketing helpdesk, and is used mainly by small teams.

A particularly good fit for: Small teams sharing support or ops inboxes across email, chat, and social Teams that want collaborative email drafting with internal comments Multi-channel ops teams needing assignment and workload balancing

May be a poor fit if: Enterprises needing formal ticketing with CSAT, SLA timers, and a customer knowledge base Teams needing deep, customizable reporting and analytics

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Missive: Published starting price Free

  • FreeFree
  • Starter$14 per user/month
  • Productive$24 per user/month
  • Business$36 per user/month

ScreenConnect: Published starting price $27 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Missive: AI features, Automation & macros, Live chat & messaging, Omnichannel support, Public API Integrations include Gmail, Outlook, WhatsApp, Facebook Messenger.
  • ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

  • Does Missive's selected plan include the features and limits we need?
  • Does ScreenConnect's selected plan include the features and limits we need?
  • Does the exact integration path for Gmail, Outlook, WhatsApp support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Gmail, Outlook, WhatsApp: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Missive product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website