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Side-by-side record

LivePerson vs. ProProfs Help Desk

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

ProProfs Help Desk starts at Free per seat, versus LivePerson at Custom pricing. LivePerson lists more integrations (50+ vs 11+).

Full comparison

LivePersonfrom Custom pricing
ProProfs Help Deskfrom Free
Audyense Score26AS*Low65ASFair
PositioningConversational customer engagement across messaging channelsAI help desk software that resolves tickets 3x faster
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitEnterpriseStartup, SMB, Mid-market
Pricing plans
  • BronzeCustom pricing
  • SilverCustom pricing
  • GoldCustom pricing
  • Free PlanFree
  • Essentials$24
  • Business$30
  • Business Complete Elite$180
  • Customer Delight Suite$499
Omnichannel messagingYesSupports web, app, SMS, social, WhatsApp, and more.—
Agent workspaceYesGives agents a unified conversation view.—
Bot builderYesBuilds automated conversations across channels.—
Knowledge AIYesUses curated content for agent and bot answers.—
Conversation analyticsYesAnalyzes sentiment, intents, and operations.—
CRM synchronizationYesEmbeds context from CRM and enterprise systems.—
Integration HubYesUses Workato and APIs for broader connectivity.—
Generative AIYesAdds summaries and agent-assist capabilities.—
AI features—YesResponse drafting, first-response generation, tone rewriting, and emotion detection at higher tiers
Automation & macros—YesAuto-tagging on Essentials, up to smart workflow automation on higher tiers
CSAT & satisfaction surveys—YesAuto-sent CSAT from the Essentials tier up; multi-question CSAT and NPS on higher tiers
Knowledge base & help center—PartialNot built into Help Desk itself; requires the separate ProProfs Knowledge Base product via integration
Live chat & messaging—PartialRequires the separate ProProfs Live Chat product via integration, not native to the ticketing product
Mobile app—YesIncluded from the Free plan; a native mobile app is called out specifically at the top tier
Omnichannel support—PartialEmail and web forms are core; WhatsApp and Facebook only appear at the Business Complete Elite tier
Public API—YesAPI and webhooks are available at the Business Complete Elite tier
Reporting & dashboards—YesTiered from basic reports up to advanced, custom dashboards
Shared inbox & ticketing—YesCore, most-praised feature per reviewers
SLA management—PartialOverdue-time tracking and business hours exist, but no explicit SLA/escalation policy engine was documented
Integrations verified50+11+
Aggregate rating— · No reviews yet4.9 · 14 reviews
Integrations
SalesforceMicrosoft DynamicsServiceNowOracleZendeskMedallia+12 more
ProProfs Live ChatProProfs Knowledge BaseProProfs ProjectProProfs Survey MakerSalesforceMicrosoft Dynamics CRM+5 more
Security & compliance
SOC 2GDPR
GDPRCCPA
Pros
  • Broad channel coverage
  • Agent workspace and automation
  • Large integration/API footprint
  • Enterprise implementation support
  • Gmail-like interface praised repeatedly as simple and fast to learn (Capterra)
  • Shared inbox with a child-ticket structure keeps team ticket handling organized (Capterra)
  • Strong per-agent and per-team performance reporting and analytics (Capterra)
  • Priced affordably, around $10/agent/month in practice, relative to its feature set (Capterra)
Cons
  • Complex enterprise pricing
  • Requires contact-center process design
  • AI and channel costs need modeling
  • May be too heavy for SMB support
  • No native social media channel support at lower tiers (Capterra)
  • iOS mobile app described by reviewers as needing improvement (Capterra)
  • Limited third-party/CRM integration depth compared to larger competitors (Capterra)
  • Labels feature gated behind paid plans, unavailable on the Free tier (Capterra)
Visit LivePerson ↗Visit ProProfs Help Desk ↗