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Side-by-side record

Kustomer vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Kustomer at $89. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.5/5).

Full comparison

Kustomerfrom $89 per user/month
Splashtop Remote Supportfrom $25 per month
Audyense Score78ASStrong29AS*Low
PositioningCRM-based omnichannel customer service platform with AISplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitMid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Enterprise$89
  • Ultimate$139
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesKustomer AI, agent copilot, and bots (add-on/usage priced)—
Automation & macrosYesWorkflows, business rules, and shortcuts—
CSAT & satisfaction surveysYesNative satisfaction surveys plus integrations like AskNicely—
Knowledge base & help centerYesKnowledge base and self-service—
Live chat & messagingYesChat SDK and web/in-app chat—
Omnichannel supportYesEmail, chat, voice, SMS, WhatsApp, and social in one timeline—
Public APIYesOpen REST API and webhooks—
Reporting & dashboardsYesDashboards available but reviewers find custom reporting complex—
Shared inbox & ticketingYesTeam queues and unified customer/conversation view—
SLA managementYesSLA rules; 99.9% uptime SLA credits on higher tier—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified60+—
Aggregate rating4.5 · 510 reviews8.9 · No reviews yet
Integrations
ShopifySalesforceSlackAircallAmazon ConnectBigCommerce+8 more
—
Security & compliance
SOC 2 Type IIISO 27001GDPRHIPAA+1 more
—
Pros
  • Unified customer timeline consolidates every interaction, order, and channel in one view
  • Powerful automation, workflows, and AI/bots for deflection and after-hours resolution
  • Genuinely omnichannel — email, chat, voice, SMS, WhatsApp, and social in one platform
  • Open API and 60+ integrations make it extensible into existing stacks
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Relatively high cost, with users reporting unexpected cost increases past the sales conversation
  • Steeper learning curve and onboarding versus lighter-weight competitors
  • Custom reporting and analytics can be complex and unintuitive for non-technical users
  • Occasional technical issues reported — lag, glitches, and quirks when merging tickets
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Kustomer ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Kustomer

Kustomer is a CRM-based customer service platform that unifies every customer conversation and data point into a single timeline view across email, chat, voice, and social channels. It layers AI agents, automation, and self-service on top of that unified profile so support teams can resolve complex, high-volume queries with full context. It targets mid-market and enterprise support operations.

A particularly good fit for: High-volume eCommerce and DTC support teams needing full customer/order context in one view Mid-market and enterprise operations with dedicated support-ops staff to configure it Teams consolidating email, chat, voice, and social into a single omnichannel workspace

May be a poor fit if: Small teams or startups on tight budgets (8-seat minimum, ~$89/seat/month floor) Buyers wanting simple, out-of-the-box reporting with no configuration overhead

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Kustomer: Published starting price $89 per user/month

  • Enterprise$89 per user/month (billed annually, 8-seat minimum)
  • Ultimate$139 per user/month (billed annually, 8-seat minimum)

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Kustomer: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, Salesforce, Slack, Aircall.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Kustomer's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, Salesforce, Slack support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, Salesforce, Slack: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Kustomer product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website