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Side-by-side record

Kommo vs. Starnus

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Kommo starts at $15 per seat, versus Starnus at $50. Starnus carries the higher aggregate rating (5.0/5 vs 4.4/5).

Full comparison

Kommofrom $15 per user/month
Starnusfrom $50 EUR per month (Pro)
Audyense Score57AS*Fair44AS*Low
PositioningMessenger-based sales CRM built around WhatsApp & InstagramAI SDR platform that runs outbound prospecting, enrichment, outreach, and follow-ups on autopilot.
Free tierNoNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Base$15
  • Advanced$25
  • Pro$45
  • EnterpriseCustom pricing
  • Pro$50
  • Pro+$125
  • Ultra$250
  • Managed Service$900
Custom objectsPartialCustom fields and ‘Lists’ exist for leads/contacts/companies, but there is no fully generic custom-object model like Salesforce/HubSpot enterprise tiers.—
Workflow automationYesVisual Digital Pipeline automation builder plus no-code Salesbot for triggers on stage changes, task assignment, and messaging scenarios.—
AI featuresYesAI reply/task suggestions included from the Base plan; Advanced/Pro add up to 3 and up to 50 AI agents respectively.—
Native callingPartialCalling is delivered via third-party integrations (Twilio, RingCentral, JustCall, CloudTalk, Zadarma, etc.) rather than a first-party built-in dialer.—
Public APIYesOpen REST API and webhooks documented at developers.kommo.com for custom integrations.—
Email & calendar syncYesGmail/Outlook email sync and Google Calendar/Cal.com integrations are listed on the integrations page.—
Reporting & dashboardsPartialBuilt-in sales reports and revenue tracking exist, but reviewers describe reporting depth as limited, often requiring export to spreadsheets.—
Mobile appYesiOS and Android apps are available; reviewers note the mobile app is less complete/stable than the desktop version.—
Lead scoringPartialAI qualifies and prioritizes leads via reply suggestions, but there is no dedicated configurable lead-scoring model described on lower tiers.—
Sales forecastingPartialPro plan advertises campaign ROI tracking and revenue reporting, but this is basic compared to dedicated forecasting tools.—
Integrations verified——
Aggregate rating4.4 · 248 reviews5.0 · 2 reviews
Integrations
WhatsApp BusinessInstagramFacebook MessengerTelegramZapierMake+10 more
SmartleadUnipileHubSpotPerplexity
Security & compliance——
Pros
  • Intuitive, easy-to-learn interface that lowers onboarding time for non-technical sales reps
  • Strong multi-channel messaging integration (WhatsApp, Instagram, Telegram) unified into one inbox tied to the pipeline
  • No-code Salesbot and automation builder cut down repetitive manual lead-handling tasks
  • Competitive entry pricing for SMBs starting at $15/user/month
  • Fast automated ICP and prospect-list generation
  • Combines email and LinkedIn outreach in one flow
  • Cheaper than enterprise AI-SDR alternatives
Cons
  • Customer support is frequently described as slow, with long wait times and difficulty resolving complex tickets
  • Advanced automation, custom workflows, and integration setup have a steep learning curve
  • Reporting/analytics are comparatively shallow, often requiring data export to spreadsheets for deeper analysis
  • Mobile app is reported as less complete and stable than the desktop experience
  • No independent review-platform rating found to verify real-world satisfaction
  • Credit-based limits on leads/messages per tier
Visit Kommo ↗Visit Starnus ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Kommo

Kommo (formerly amoCRM) is a cloud CRM that centralizes leads and multi-channel conversations — WhatsApp, Instagram, Telegram, email — into one visual pipeline with built-in no-code automation (Salesbot), aimed at small and mid-size sales teams.

A particularly good fit for: Small and mid-size sales teams that sell primarily through WhatsApp, Instagram, or other messaging channels Teams wanting a quick-to-learn CRM that unifies pipeline management and conversations without heavy IT setup Budget-conscious SMBs that want built-in no-code automation (Salesbot) without enterprise CRM pricing

May be a poor fit if: Enterprises needing deep, highly customizable reporting and analytics out of the box Teams that require consistently fast, high-touch vendor support for technical issues

Starnus

Starnus is an agentic outbound sales platform for B2B teams that want to move from ICP definition to lead discovery, enrichment, personalized outreach, and reply tracking inside one workflow. It positions itself as an AI employee for outbound sales, with the goal of reducing the manual work involved in running lean GTM motions.

A particularly good fit for: Solo founders and small B2B teams doing outbound without a dedicated SDR

May be a poor fit if: Enterprises needing established vendor track record and reviews

Pricing and plan structure

Kommo: Published starting price $15 per user/month

  • Base$15 per user/month (billed 6-monthly)
  • Advanced$25 per user/month (billed 6-monthly)
  • Pro$45 per user/month (billed 6-monthly)
  • EnterpriseCustom pricing

Starnus: Published starting price $50 EUR per month (Pro)

  • Pro$50 EUR/month
  • Pro+$125 EUR/month
  • Ultra$250 EUR/month
  • Managed Service$900 EUR/month starting

Capabilities worth validating

  • Kommo: Custom objects, Workflow automation, AI features, Native calling, Public API Integrations include WhatsApp Business, Instagram, Facebook Messenger, Telegram.
  • Starnus: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Smartlead, Unipile, HubSpot, Perplexity.

Questions to answer before switching

  • Does Kommo's selected plan include the features and limits we need?
  • Does Starnus's selected plan include the features and limits we need?
  • Does the exact integration path for WhatsApp Business, Instagram, Facebook Messenger support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through WhatsApp Business, Instagram, Facebook Messenger: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-05. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Kommo product site, Capterra, G2; Starnus product site, Product Hunt, Starnus