Side-by-side record

JustCall vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus JustCall at $29. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.2/5).

Full comparison

	JustCallfrom $29 per user/month, billed annually	Splashtop Remote Supportfrom $25 per month
Audyense Score	74ASStrong	29AS*Low
Positioning	Cloud business phone system with a built-in power dialer and AI call insights for sales and support teams	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Team$29 Pro$49 Pro Plus$89 BusinessCustom pricing	Free or entry planFree Higher tiersCustom pricing
AI features	YesAI Voice Agent, AI call scoring, sentiment analysis, real-time agent assist, AI notetaker	—
Automation & macros	YesNo-code Workflows triggering SMS/tasks/CRM updates from call outcomes	—
CSAT & satisfaction surveys	NoNot documented as a native feature	—
Knowledge base & help center	PartialAI Voice Agent can pull from a configured knowledge base, but no standalone help-center product	—
Live chat & messaging	PartialUnified SMS/MMS/WhatsApp inbox exists; no standalone website live-chat widget	—
Mobile app	YesSoftphone apps on iOS and Android	—
Omnichannel support	YesVoice, SMS, MMS, and WhatsApp unified in one inbox	—
Public API	YesFull REST API and event webhooks documented	—
Reporting & dashboards	YesCall analytics plus advanced real-time agent performance analytics	—
Shared inbox & ticketing	PartialShared SMS/MMS/WhatsApp inbox exists, but no dedicated ticketing system — integrates with Zendesk/Freshdesk instead	—
SLA management	NoNo ticket-response/resolution SLA-tracking feature; Business tier offers only an enterprise uptime SLA	—
Access From Any Device	—	YesDocumented in the independently researched profile.
Easy Deployment	—	YesDocumented in the independently researched profile.
Create And Send Deployment Package	—	YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers	—	YesDocumented in the independently researched profile.
High Performance	—	YesDocumented in the independently researched profile.
Attended And Unattended Remote Support	—	YesDocumented in the independently researched profile.
Group Computers	—	YesDocumented in the independently researched profile.
User Managment	—	YesDocumented in the independently researched profile.
Resell Remote Access	—	YesDocumented in the independently researched profile.
Robust Security	—	YesDocumented in the independently researched profile.
Remote Print	—	YesDocumented in the independently researched profile.
Chat While In Remote Sessions	—	YesDocumented in the independently researched profile.
Remote Wake Computers	—	YesDocumented in the independently researched profile.
File transfer	—	YesDocumented in the independently researched profile.
Integrations verified	100+	—
Aggregate rating	4.2 · 2.6k reviews	8.9 · No reviews yet
Integrations	HubSpotSalesforcePipedriveZoho CRMZendesk SupportFreshdesk+14 more	—
Security & compliance	SOC 2 Type 2ISO/IEC 27001:2022GDPRHIPAA+2 more	—
Pros	Intuitive, easy-to-use interface with fast onboarding Strong CRM integration depth — HubSpot, Pipedrive, Salesforce, and Zoho cited repeatedly Comprehensive feature set beyond basic calling: SMS campaigns, call recording, automatic call logging Low 2-seat minimum makes it accessible for small teams	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers
Cons	Call reliability issues — dropped calls, lag, and unstable transfer/queue behavior, especially on weak connections Pricing and billing for add-ons seen as expensive or confusing when scaling seats Recurring technical/sync glitches reported by users Inconsistent customer support response times reported by some reviewers	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit JustCall ↗	Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

JustCall

JustCall is a cloud calling, SMS, and WhatsApp platform used by both sales and support teams, layering a power dialer, AI call transcription and scoring, and workflow automation on top of 100+ CRM and helpdesk integrations. It is built by SaaS Labs and targets small-to-mid-size outbound-heavy teams that want calling and texting tied directly into their existing CRM rather than a separate contact-center system.

A particularly good fit for: Outbound sales teams needing a native power/predictive dialer tied into a CRM Small businesses (1-50 employees) wanting quick setup without heavy IT lift Teams standardizing on SMS + voice + WhatsApp in one shared inbox alongside CRM workflows

May be a poor fit if: High-volume inbound support or contact centers — reviewers note it is better suited to outbound use Teams that need rock-solid call quality on unreliable networks, given recurring call-quality complaints in reviews

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

JustCall: Published starting price $29 per user/month, billed annually

Team$29 per user/month, billed annually
Pro$49 per user/month, billed annually
Pro Plus$89 per user/month, billed annually
BusinessCustom pricing

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

JustCall: AI features, Automation & macros, Knowledge base & help center, Live chat & messaging, Mobile app Integrations include HubSpot, Salesforce, Pipedrive, Zoho CRM.
Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

Does JustCall's selected plan include the features and limits we need?
Does Splashtop Remote Support's selected plan include the features and limits we need?
Does the exact integration path for HubSpot, Salesforce, Pipedrive support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through HubSpot, Salesforce, Pipedrive: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: JustCall product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website