Side-by-side record

JustCall vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus JustCall at $29. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.2/5).

Full comparison

	JustCallfrom $29 per user/month, billed annually	ScreenConnectfrom $27 per month
Audyense Score	74ASStrong	29AS*Low
Positioning	Cloud business phone system with a built-in power dialer and AI call insights for sales and support teams	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Team$29 Pro$49 Pro Plus$89 BusinessCustom pricing	Free or entry planFree Higher tiersCustom pricing
AI features	YesAI Voice Agent, AI call scoring, sentiment analysis, real-time agent assist, AI notetaker	—
Automation & macros	YesNo-code Workflows triggering SMS/tasks/CRM updates from call outcomes	—
CSAT & satisfaction surveys	NoNot documented as a native feature	—
Knowledge base & help center	PartialAI Voice Agent can pull from a configured knowledge base, but no standalone help-center product	—
Live chat & messaging	PartialUnified SMS/MMS/WhatsApp inbox exists; no standalone website live-chat widget	—
Mobile app	YesSoftphone apps on iOS and Android	—
Omnichannel support	YesVoice, SMS, MMS, and WhatsApp unified in one inbox	—
Public API	YesFull REST API and event webhooks documented	—
Reporting & dashboards	YesCall analytics plus advanced real-time agent performance analytics	—
Shared inbox & ticketing	PartialShared SMS/MMS/WhatsApp inbox exists, but no dedicated ticketing system — integrates with Zendesk/Freshdesk instead	—
SLA management	NoNo ticket-response/resolution SLA-tracking feature; Business tier offers only an enterprise uptime SLA	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	100+	—
Aggregate rating	4.2 · 2.6k reviews	9.0 · No reviews yet
Integrations	HubSpotSalesforcePipedriveZoho CRMZendesk SupportFreshdesk+14 more	—
Security & compliance	SOC 2 Type 2ISO/IEC 27001:2022GDPRHIPAA+2 more	—
Pros	Intuitive, easy-to-use interface with fast onboarding Strong CRM integration depth — HubSpot, Pipedrive, Salesforce, and Zoho cited repeatedly Comprehensive feature set beyond basic calling: SMS campaigns, call recording, automatic call logging Low 2-seat minimum makes it accessible for small teams	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Call reliability issues — dropped calls, lag, and unstable transfer/queue behavior, especially on weak connections Pricing and billing for add-ons seen as expensive or confusing when scaling seats Recurring technical/sync glitches reported by users Inconsistent customer support response times reported by some reviewers	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit JustCall ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

JustCall

JustCall is a cloud calling, SMS, and WhatsApp platform used by both sales and support teams, layering a power dialer, AI call transcription and scoring, and workflow automation on top of 100+ CRM and helpdesk integrations. It is built by SaaS Labs and targets small-to-mid-size outbound-heavy teams that want calling and texting tied directly into their existing CRM rather than a separate contact-center system.

A particularly good fit for: Outbound sales teams needing a native power/predictive dialer tied into a CRM Small businesses (1-50 employees) wanting quick setup without heavy IT lift Teams standardizing on SMS + voice + WhatsApp in one shared inbox alongside CRM workflows

May be a poor fit if: High-volume inbound support or contact centers — reviewers note it is better suited to outbound use Teams that need rock-solid call quality on unreliable networks, given recurring call-quality complaints in reviews

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

JustCall: Published starting price $29 per user/month, billed annually

Team$29 per user/month, billed annually
Pro$49 per user/month, billed annually
Pro Plus$89 per user/month, billed annually
BusinessCustom pricing

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

JustCall: AI features, Automation & macros, Knowledge base & help center, Live chat & messaging, Mobile app Integrations include HubSpot, Salesforce, Pipedrive, Zoho CRM.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does JustCall's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for HubSpot, Salesforce, Pipedrive support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through HubSpot, Salesforce, Pipedrive: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: JustCall product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website