AudyenseSide-by-side record
iTouchVision Customer Service vs. ScreenConnect
Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.
The short version
iTouchVision Customer Service starts at $25 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 7.8/5).
Full comparison
iTouchVision Customer Servicefrom $25 per month | ScreenConnectfrom $27 per month | |
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| Audyense Score | 29AS*Low | 29AS*Low |
| Positioning | iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. | ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. |
| Free tier | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
| Best fit | Startup, SMB, Mid-market | Startup, SMB, Mid-market |
| Pricing plans |
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| Workflow & Action Engine | YesDocumented in the independently researched profile. | — |
| Report Rules | YesDocumented in the independently researched profile. | — |
| Email & Communication | YesDocumented in the independently researched profile. | — |
| Templates | YesDocumented in the independently researched profile. | — |
| Push notifications | YesDocumented in the independently researched profile. | — |
| Auto-Distribution of Work | YesDocumented in the independently researched profile. | — |
| Incoming calls | YesDocumented in the independently researched profile. | — |
| Customer History | YesDocumented in the independently researched profile. | — |
| Analytics & reporting | YesDocumented in the independently researched profile. | — |
| Customized Reports | YesDocumented in the independently researched profile. | — |
| Multi-language. | YesDocumented in the independently researched profile. | — |
| Personalization | YesDocumented in the independently researched profile. | — |
| Auto-routing and Offline Sync | YesDocumented in the independently researched profile. | — |
| MobileWorker | YesDocumented in the independently researched profile. | — |
| Multiple agents | — | YesDocumented in the independently researched profile. |
| Remote Support | — | YesDocumented in the independently researched profile. |
| No interruptions | — | YesDocumented in the independently researched profile. |
| Secure information | — | YesDocumented in the independently researched profile. |
| Automated reconnection | — | YesDocumented in the independently researched profile. |
| Cross-platform compatibility | — | YesDocumented in the independently researched profile. |
| Browser extensions | — | YesDocumented in the independently researched profile. |
| Remote access | — | YesDocumented in the independently researched profile. |
| Unattended access | — | YesDocumented in the independently researched profile. |
| Simplified transfer of files | — | YesDocumented in the independently researched profile. |
| Roles & permissions | — | YesDocumented in the independently researched profile. |
| Shared toolbox | — | YesDocumented in the independently researched profile. |
| Remote meetings | — | YesDocumented in the independently researched profile. |
| Customization & branding | — | YesDocumented in the independently researched profile. |
| Integrations verified | — | — |
| Aggregate rating | 7.8 · No reviews yet | 9.0 · No reviews yet |
| Integrations | — | — |
| Security & compliance | — | — |
| Pros |
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| Visit iTouchVision Customer Service ↗ | Visit ScreenConnect ↗ |