Side-by-side record

Hiver vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Hiver starts at Free per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.6/5).

Full comparison

	Hiverfrom Free	Splashtop Remote Supportfrom $25 per month
Audyense Score	77AS*Strong	29AS*Low
Positioning	Gmail and Outlook-native shared inbox and helpdesk for support teams	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tier	Yes	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	FreeFree Growth$25 Pro$55 Elite$85	Free or entry planFree Higher tiersCustom pricing
Public API	YesAPI access from Pro tier	—
AI features	YesAI Agents and AI Copilot from Growth tier; AI QA, AI Insights, and AI Knowledge Builder on Elite	—
Automation & macros	YesRule-based automation from Growth tier	—
CSAT & satisfaction surveys	YesCSAT surveys available from Pro tier	—
Knowledge base & help center	YesHelp center channel on all tiers; AI Knowledge Builder on Elite	—
Live chat & messaging	YesLive chat channel available including on Free tier	—
Omnichannel support	YesEmail, live chat, voice, Slack, WhatsApp, and social channels	—
Reporting & dashboards	YesBasic analytics from Growth; advanced analytics from Pro	—
Shared inbox & ticketing	YesCore product; shared inbox and ticketing on all tiers including Free	—
SLA management	YesSLAs available from Pro tier	—
Access From Any Device	—	YesDocumented in the independently researched profile.
Easy Deployment	—	YesDocumented in the independently researched profile.
Create And Send Deployment Package	—	YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers	—	YesDocumented in the independently researched profile.
High Performance	—	YesDocumented in the independently researched profile.
Attended And Unattended Remote Support	—	YesDocumented in the independently researched profile.
Group Computers	—	YesDocumented in the independently researched profile.
User Managment	—	YesDocumented in the independently researched profile.
Resell Remote Access	—	YesDocumented in the independently researched profile.
Robust Security	—	YesDocumented in the independently researched profile.
Remote Print	—	YesDocumented in the independently researched profile.
Chat While In Remote Sessions	—	YesDocumented in the independently researched profile.
Remote Wake Computers	—	YesDocumented in the independently researched profile.
File transfer	—	YesDocumented in the independently researched profile.
Integrations verified	—	—
Aggregate rating	4.6 · 1.3k reviews	8.9 · No reviews yet
Integrations	GmailGoogle WorkspaceMicrosoft Outlook / 365SlackSalesforceJira+4 more	—
Security & compliance	SOC 2 Type IIISO 27001GDPRCCPA+1 more	—
Pros	Native Gmail/Outlook integration means agents work without leaving their inbox and onboard in minutes Easy setup and low learning curve praised repeatedly by SMB reviewers Effective collaboration features: email assignment, shared inbox status tracking, internal notes, and collision detection Multi-channel coverage (email, live chat, voice, WhatsApp) plus SLAs and analytics in higher tiers	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers
Cons	Cost is a frequently cited concern as team size and tier grow Automation and AI capabilities feel basic compared with dedicated helpdesk platforms Occasional performance lag and reports of emails being mixed up or disconnection issues Not a replacement for heavyweight ticketing/issue-tracking for complex support operations	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Hiver ↗	Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Hiver

Hiver is a customer service and shared-inbox platform that runs natively inside Gmail and Outlook, letting teams assign, track, and collaborate on emails without leaving their inbox. It adds helpdesk capabilities such as email assignment, collision detection, SLAs, automation, analytics, and multi-channel support (email, live chat, voice, WhatsApp). It targets small and mid-sized teams that use Google Workspace or Microsoft 365 and want helpdesk workflows without a separate ticketing UI.

A particularly good fit for: Small and mid-sized teams already standardized on Gmail or Outlook who want helpdesk workflows inside their existing inbox Support teams that need shared inboxes, email assignment, and collision detection without training overhead Companies wanting quick setup and multi-channel support (email, chat, voice, WhatsApp) without a full standalone ticketing platform

May be a poor fit if: Enterprises needing deep, heavyweight ticketing and complex multi-channel automation comparable to Zendesk or Salesforce Service Cloud Teams not on Gmail or Outlook, since Hiver's core value is its inbox-native experience

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Hiver: Published starting price Free

FreeFree
Growth$25 per user/month
Pro$55 per user/month
Elite$85 per user/month

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Hiver: Public API, AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center Integrations include Gmail, Google Workspace, Microsoft Outlook / 365, Slack.
Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

Does Hiver's selected plan include the features and limits we need?
Does Splashtop Remote Support's selected plan include the features and limits we need?
Does the exact integration path for Gmail, Google Workspace, Microsoft Outlook / 365 support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Gmail, Google Workspace, Microsoft Outlook / 365: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Hiver product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website