Side-by-side record

Hiver vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Hiver starts at Free per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.6/5).

Full comparison

	Hiverfrom Free	ScreenConnectfrom $27 per month
Audyense Score	77AS*Strong	29AS*Low
Positioning	Gmail and Outlook-native shared inbox and helpdesk for support teams	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	Yes	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	FreeFree Growth$25 Pro$55 Elite$85	Free or entry planFree Higher tiersCustom pricing
Public API	YesAPI access from Pro tier	—
AI features	YesAI Agents and AI Copilot from Growth tier; AI QA, AI Insights, and AI Knowledge Builder on Elite	—
Automation & macros	YesRule-based automation from Growth tier	—
CSAT & satisfaction surveys	YesCSAT surveys available from Pro tier	—
Knowledge base & help center	YesHelp center channel on all tiers; AI Knowledge Builder on Elite	—
Live chat & messaging	YesLive chat channel available including on Free tier	—
Omnichannel support	YesEmail, live chat, voice, Slack, WhatsApp, and social channels	—
Reporting & dashboards	YesBasic analytics from Growth; advanced analytics from Pro	—
Shared inbox & ticketing	YesCore product; shared inbox and ticketing on all tiers including Free	—
SLA management	YesSLAs available from Pro tier	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	—	—
Aggregate rating	4.6 · 1.3k reviews	9.0 · No reviews yet
Integrations	GmailGoogle WorkspaceMicrosoft Outlook / 365SlackSalesforceJira+4 more	—
Security & compliance	SOC 2 Type IIISO 27001GDPRCCPA+1 more	—
Pros	Native Gmail/Outlook integration means agents work without leaving their inbox and onboard in minutes Easy setup and low learning curve praised repeatedly by SMB reviewers Effective collaboration features: email assignment, shared inbox status tracking, internal notes, and collision detection Multi-channel coverage (email, live chat, voice, WhatsApp) plus SLAs and analytics in higher tiers	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Cost is a frequently cited concern as team size and tier grow Automation and AI capabilities feel basic compared with dedicated helpdesk platforms Occasional performance lag and reports of emails being mixed up or disconnection issues Not a replacement for heavyweight ticketing/issue-tracking for complex support operations	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Hiver ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Hiver

Hiver is a customer service and shared-inbox platform that runs natively inside Gmail and Outlook, letting teams assign, track, and collaborate on emails without leaving their inbox. It adds helpdesk capabilities such as email assignment, collision detection, SLAs, automation, analytics, and multi-channel support (email, live chat, voice, WhatsApp). It targets small and mid-sized teams that use Google Workspace or Microsoft 365 and want helpdesk workflows without a separate ticketing UI.

A particularly good fit for: Small and mid-sized teams already standardized on Gmail or Outlook who want helpdesk workflows inside their existing inbox Support teams that need shared inboxes, email assignment, and collision detection without training overhead Companies wanting quick setup and multi-channel support (email, chat, voice, WhatsApp) without a full standalone ticketing platform

May be a poor fit if: Enterprises needing deep, heavyweight ticketing and complex multi-channel automation comparable to Zendesk or Salesforce Service Cloud Teams not on Gmail or Outlook, since Hiver's core value is its inbox-native experience

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Hiver: Published starting price Free

FreeFree
Growth$25 per user/month
Pro$55 per user/month
Elite$85 per user/month

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Hiver: Public API, AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center Integrations include Gmail, Google Workspace, Microsoft Outlook / 365, Slack.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Hiver's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Gmail, Google Workspace, Microsoft Outlook / 365 support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Gmail, Google Workspace, Microsoft Outlook / 365: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Hiver product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website