Side-by-side record

Helpwise vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Helpwise starts at $12 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.6/5).

Full comparison

	Helpwisefrom $12 per user/month, billed annually	Splashtop Remote Supportfrom $25 per month
Audyense Score	59AS*Fair	29AS*Low
Positioning	Smarter customer service made simple	Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB	Startup, SMB, Mid-market
Pricing plans	Standard$12 Premium$23 Advanced$39	Free or entry planFree Higher tiersCustom pricing
Shared inbox & ticketing	YesCore product; shared inboxes for Gmail/Outlook and other channels are the primary feature.	—
Live chat & messaging	YesLive chat/chat widget included from the Standard plan.	—
Knowledge base & help center	YesBuilt-in help center / knowledge base feature offered.	—
Omnichannel support	YesEmail, live chat, WhatsApp, SMS, calling, Facebook, and Instagram supported on Premium+.	—
Automation & macros	YesAutomation rules and saved replies available across plans, scaling from 15 to unlimited rules.	—
CSAT & satisfaction surveys	YesCSAT tracking included starting on the Premium plan.	—
SLA management	PartialSLA rules only available on the top Advanced tier.	—
AI features	Partial"AI Assist" on Premium and "AI auto-prioritization" on Advanced.	—
Reporting & dashboards	YesStandard analytics on entry tier, advanced analytics on Premium+.	—
Public API	YesHelpwise maintains a public developer portal (developer.helpwise.io) with API docs.	—
Mobile app	PartialiOS and Android apps exist but multiple reviews describe the mobile experience (especially iOS) as glitchy/basic.	—
Access From Any Device	—	YesDocumented in the independently researched profile.
Easy Deployment	—	YesDocumented in the independently researched profile.
Create And Send Deployment Package	—	YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers	—	YesDocumented in the independently researched profile.
High Performance	—	YesDocumented in the independently researched profile.
Attended And Unattended Remote Support	—	YesDocumented in the independently researched profile.
Group Computers	—	YesDocumented in the independently researched profile.
User Managment	—	YesDocumented in the independently researched profile.
Resell Remote Access	—	YesDocumented in the independently researched profile.
Robust Security	—	YesDocumented in the independently researched profile.
Remote Print	—	YesDocumented in the independently researched profile.
Chat While In Remote Sessions	—	YesDocumented in the independently researched profile.
Remote Wake Computers	—	YesDocumented in the independently researched profile.
File transfer	—	YesDocumented in the independently researched profile.
Integrations verified	—	—
Aggregate rating	4.6 · 182 reviews	8.9 · No reviews yet
Integrations	GmailMicrosoft Office 365/OutlookWhatsAppFacebookInstagramSlack+9 more	—
Security & compliance	GDPR compliant	—
Pros	Very easy to set up and use, described as working like Gmail but more powerful Responsive, attentive customer support that resolves issues quickly Strong team collaboration features (shared inbox, internal notes, assignment) that streamline resolving customer issues together Good value/affordability relative to competitors for small teams	Independent review documents a concrete business workflow Documented capability: Access From Any Device Documented capability: Easy Deployment Documented capability: Create And Send Deployment Package Documented capability: Automatically Install And Deploy To Group Of Computers
Cons	Users report recurring bugs and glitches, with some describing frequent showstopper issues requiring page reloads Mobile apps (especially iOS) described as glitchy and underdeveloped UI described by some reviewers as dated and needing a modern refresh Feature set seen as more basic than larger platforms, lacking depth in advanced automation for bigger teams	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Helpwise ↗	Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Helpwise

Helpwise is a shared inbox and omnichannel customer service platform that lets small support and sales teams manage email, live chat, WhatsApp, SMS, and social messages from one collaborative dashboard. It offers automation rules, saved replies, internal notes, CSAT tracking, and a built-in help center, and is built and sold by SaaS Labs, Inc.

A particularly good fit for: Small support or sales teams wanting a Gmail-like shared inbox without a steep learning curve Teams needing simple omnichannel coverage (email, WhatsApp, SMS, live chat, social) in one place Budget-conscious startups/SMBs that value responsive vendor support over deep enterprise features

May be a poor fit if: Larger support organizations needing advanced, enterprise-grade automation and reporting depth Teams that are highly reliant on a polished, bug-free mobile app experience

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Helpwise: Published starting price $12 per user/month, billed annually

Standard$12 per user/month (billed annually; $15/mo billed monthly)
Premium$23 per user/month (billed annually; $29/mo billed monthly)
Advanced$39 per user/month (billed annually; $49/mo billed monthly), 3-user minimum

Splashtop Remote Support: Published starting price $25 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Helpwise: Shared inbox & ticketing, Live chat & messaging, Knowledge base & help center, Omnichannel support, Automation & macros Integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook.
Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

Does Helpwise's selected plan include the features and limits we need?
Does Splashtop Remote Support's selected plan include the features and limits we need?
Does the exact integration path for Gmail, Microsoft Office 365/Outlook, WhatsApp support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Gmail, Microsoft Office 365/Outlook, WhatsApp: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Helpwise product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website