Side-by-side record

HappyFox vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

HappyFox starts at $24 per seat, versus ScreenConnect at $27. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.5/5).

Full comparison

	HappyFoxfrom $24 per seat/mo	ScreenConnectfrom $27 per month
Audyense Score	76ASStrong	29AS*Low
Positioning	Practical help desk ticketing for growing teams	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	Basic$24 Team$49 Pro$99 Enterprise ProFree	Free or entry planFree Higher tiersCustom pricing
AI features	YesAI-assisted support via HappyFox Assist AI and AI-powered features	—
Automation & macros	YesSmart rules, canned responses, and workflow automation	—
CSAT & satisfaction surveys	YesBuilt-in CSAT surveys from Team tier upward	—
Knowledge base & help center	YesNative knowledge base, though editor criticized vs rivals	—
Live chat & messaging	PartialAvailable via separate HappyFox Chat product/add-on	—
Omnichannel support	YesEmail, web, chat, social, and voice into one queue	—
Public API	YesREST API for integrations and custom workflows	—
Reporting & dashboards	YesAdvanced reporting and BI dashboards on higher tiers	—
Shared inbox & ticketing	YesCore shared ticketing/inbox model	—
SLA management	YesSLA rules included from the Basic tier	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	50+	—
Aggregate rating	4.5 · 137 reviews	9.0 · No reviews yet
Integrations	SlackMicrosoft TeamsSalesforceJiraShopifyMailchimp+8 more	—
Security & compliance	GDPRSOC 2HIPAAISO 27001	—
Pros	Fast, easy setup with an intuitive interface and short learning curve Responsive, well-regarded customer support Strong customization and automation (canned responses, smart rules, SLA management) Good value for small and mid-sized teams	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Knowledge base editor is weaker than some competitors like Zendesk Can lack advanced functionality needed by large enterprises Recent pricing increases and per-agent minimums raised cost concerns Live chat is a separate product/add-on rather than fully native	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit HappyFox ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

HappyFox

HappyFox is a cloud-based help desk and ticketing platform that centralizes customer support requests from email, web, chat, social, and voice into a single queue. It layers automation, SLA management, a knowledge base, and reporting on top of shared ticketing, and is aimed at SMB and mid-market support, IT, and operations teams.

A particularly good fit for: Small to mid-sized support teams wanting a fast, intuitive ticketing setup IT, ops, and customer-support teams needing SLA rules, automation, and a knowledge base out of the box Companies consolidating multi-channel requests (email, web, chat, social) into one system

May be a poor fit if: Very large enterprises with thousands of clients needing deep, highly specialized functionality Teams wanting a genuinely free plan (HappyFox is paid-only with a trial)

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

HappyFox: Published starting price $24 per seat/mo

Basic$24 per seat/mo
Team$49 per seat/mo
Pro$99 per seat/mo
Enterprise ProFree

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

HappyFox: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Salesforce, Jira.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does HappyFox's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Microsoft Teams, Salesforce support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Microsoft Teams, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: HappyFox product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website