Audyense·
Skip to content
Side-by-side record

Gorgias vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Gorgias starts at $10 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.6/5).

Full comparison

Gorgiasfrom $10 per month
Splashtop Remote Supportfrom $25 per month
Audyense Score78ASStrong29AS*Low
PositioningAI-first, Shopify-native helpdesk built for ecommerce supportSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$10
  • Basic$60
  • Pro$360
  • Advanced$900
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
Shared inbox & ticketingYesUnified multichannel inbox consolidating email, chat, SMS, social, and voice.—
Live chat & messagingYesNative live chat widget with cart/order context for ecommerce sites.—
Knowledge base & help centerYesHelp center / knowledge base for self-service and AI Agent answers.—
Omnichannel supportYesEmail, chat, SMS, voice, and social (Instagram, Facebook, WhatsApp) in one platform.—
Automation & macrosYesMacros, rules, and automation to handle repetitive tickets and actions.—
CSAT & satisfaction surveysYesBuilt-in customer satisfaction (CSAT) surveys.—
SLA managementPartialBusiness hours and prioritization exist, but SLA tooling is lighter than enterprise-grade suites.—
AI featuresYesAI Agent autonomously resolves conversations, billed per resolution.—
Reporting & dashboardsYesStatistics and revenue/support performance dashboards; deepest on higher tiers.—
Public APIYesPublic REST API plus a 300+ app integration marketplace.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified100+—
Aggregate rating4.6 · 681 reviews8.9 · No reviews yet
Integrations
ShopifyBigCommerceMagento (Adobe Commerce)KlaviyoRechargeStripe+9 more
—
Security & compliance
SOC 2 Type IIHIPAA
—
Pros
  • Deep native Shopify integration: view orders, refund, and edit orders from the ticket
  • Unified inbox consolidating email, chat, SMS, social, and voice in one place
  • Ticket-volume pricing (not per-seat) lets whole teams access the tool
  • Automation via macros, rules, and AI Agent reduces repetitive response time
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Pricing gets expensive as ticket volume grows, steep for small businesses
  • Rules/automation and filtering builder becomes confusing to navigate at scale
  • Feature set and marketing skew heavily toward Shopify; other platforms lag
  • AI Agent is a separate per-resolution charge ($0.90-$1.00) on top of plan cost
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Gorgias ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Gorgias

Gorgias is an ecommerce-focused customer support platform that unifies email, live chat, SMS, voice, and social messages into a single helpdesk with deep Shopify, BigCommerce, and Magento integrations. Agents can view orders, issue refunds, and edit subscriptions without leaving a ticket, and its AI Agent can autonomously resolve conversations. Pricing is based on plan tier and monthly ticket volume rather than per-seat, with AI resolutions billed separately.

A particularly good fit for: Shopify and BigCommerce ecommerce brands wanting order actions inside tickets DTC teams handling high volumes of refund, cancel, and order-edit requests Support teams wanting AI-assisted, multichannel (email/chat/SMS/social) ticketing

May be a poor fit if: Non-ecommerce or B2B software teams that don't need Shopify order workflows Small teams with mostly conversational, low-action tickets seeking a cheap tool

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Gorgias: Published starting price $10 per month

  • Starter$10 per month
  • Basic$60 per month
  • Pro$360 per month
  • Advanced$900 per month
  • EnterpriseCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Gorgias: Shared inbox & ticketing, Live chat & messaging, Knowledge base & help center, Omnichannel support, Automation & macros Integrations include Shopify, BigCommerce, Magento (Adobe Commerce), Klaviyo.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Gorgias's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, BigCommerce, Magento (Adobe Commerce) support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, BigCommerce, Magento (Adobe Commerce): permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Gorgias product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website