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Side-by-side record

Front vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Front starts at $25 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.6/5).

Full comparison

Frontfrom $25 per seat / month
Splashtop Remote Supportfrom $25 per month
Audyense Score81ASStrong29AS*Low
PositioningShared inbox and customer service platform for team email and supportSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$25
  • Professional$65
  • Enterprise$105
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresPartialAI Topics included on all plans, but Copilot, Autopilot, Smart QA and CSAT are paid add-ons unless on Enterprise—
Automation & macrosYesMacros and automation rules on all plans; rule count scales with tier (unlimited on Enterprise)—
CSAT & satisfaction surveysPartialSmart CSAT is a paid add-on; included only on Enterprise—
Knowledge base & help centerYesNo-code public knowledge base; multi-language on Enterprise—
Live chat & messagingYesLive chat channel available; omnichannel including chat on Professional and above—
Omnichannel supportYesEmail, SMS, social and chat unified from Professional plan up—
Public APIYesPublic REST API and developer platform at dev.frontapp.com—
Reporting & dashboardsYesBasic analytics on Starter; advanced analytics on Professional and above—
Shared inbox & ticketingYesCore product; shared inbox with assignment on all plans—
SLA managementYesSLA rules, routing and assignment rules widely cited as a strength—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified160+—
Aggregate rating4.6 · 2.4k reviews8.9 · No reviews yet
Integrations
SalesforceHubSpotSlackJiraAsanaShopify+9 more
—
Security & compliance
SOC 2 Type IIISO 27001GDPR
—
Pros
  • Shared inbox with clear conversation assignment prevents messages from being missed and gives clear ownership
  • Easy to use with minimal training; a major step up from a traditional email client
  • Strong routing, SLA management, and analytics for teams handling high message volumes
  • Automation rules and macros streamline repetitive support work
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • High per-seat pricing that scales poorly for larger teams and is steep for SMBs
  • AI features (Copilot, Smart QA, Smart CSAT, Autopilot) are unbundled paid add-ons outside the Enterprise plan
  • Some integrations (e.g. HubSpot) and Outlook two-way sync are reported as unreliable
  • Native AI tools seen as lightweight compared with dedicated third-party AI platforms
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Front ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Front

Front is a customer service and communication platform built around a shared inbox, letting support and operations teams manage email, chat, SMS, and social messages collaboratively from one place with clear assignment and accountability. It layers automation, routing, SLA management, analytics, and AI assistance on top of familiar email workflows. Founded in 2013 and headquartered in San Francisco, Front serves more than 9,000 businesses.

A particularly good fit for: Customer support and success teams that need shared inboxes with clear ownership Operations-heavy teams processing high volumes of email, SMS, and chat across channels Mid-market and enterprise teams needing routing, SLA management, and analytics

May be a poor fit if: Small teams or startups on a tight budget sensitive to per-seat costs Teams wanting advanced AI automation included without paying for separate add-ons

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Front: Published starting price $25 per seat / month

  • Starter$25 per seat / month
  • Professional$65 per seat / month
  • Enterprise$105 per seat / month

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Front: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Salesforce, HubSpot, Slack, Jira.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Front's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Salesforce, HubSpot, Slack support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Salesforce, HubSpot, Slack: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Front product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website