Audyense·
Add your product
Skip to content
Side-by-side record

Front vs. Re:amaze

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Front starts at $25 per seat, versus Re:amaze at $26. Front carries the higher aggregate rating (4.6/5 vs 4.6/5). Front lists more integrations (160+ vs 30+).

Full comparison

Frontfrom $25 per seat / month
Re:amazefrom $26 per team member/month
Audyense Score81ASStrong77ASStrong
PositioningShared inbox and customer service platform for team email and supportAI helpdesk, live chat, and chatbots built for ecommerce
Free tierNoNo
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Starter$25
  • Professional$65
  • Enterprise$105
  • Basic$26
  • Pro$44
  • Plus$62
  • Starter$59
AI featuresPartialAI Topics included on all plans, but Copilot, Autopilot, Smart QA and CSAT are paid add-ons unless on EnterprisePartialAI agent for chat/FAQ deflection with included resolutions per tier, but reviewers describe AI as relatively basic vs. larger rivals.
Automation & macrosYesMacros and automation rules on all plans; rule count scales with tier (unlimited on Enterprise)YesWorkflow automation, response templates/macros, and chatbots available from the Basic tier.
CSAT & satisfaction surveysPartialSmart CSAT is a paid add-on; included only on EnterprisePartialCustomer satisfaction ratings included on the Plus tier only.
Knowledge base & help centerYesNo-code public knowledge base; multi-language on EnterpriseYesPublic and internal FAQ/knowledge base embeddable in the chat widget; editor lacks native in-article image uploads.
Live chat & messagingYesLive chat channel available; omnichannel including chat on Professional and aboveYesCore feature; live chat with chatbots, proactive messages, screensharing, and in-chat video (higher tiers).
Omnichannel supportYesEmail, SMS, social and chat unified from Professional plan upYesUnifies email, live chat, social media, SMS/MMS, and VoIP/voice in one inbox.
Public APIYesPublic REST API and developer platform at dev.frontapp.comYesRe:amaze offers a REST API and webhooks for custom integrations.
Reporting & dashboardsYesBasic analytics on Starter; advanced analytics on Professional and aboveYesBasic reporting on all plans; advanced and staff-performance reporting on Pro/Plus.
Shared inbox & ticketingYesCore product; shared inbox with assignment on all plansYesCentral shared inbox is the product’s core; supports multiple brands on Pro and above.
SLA managementYesSLA rules, routing and assignment rules widely cited as a strengthPartialOffers response workflows, shifts/vacation tracking, and staff performance reporting rather than dedicated formal SLA/escalation policy tooling.
Integrations verified160+30+
Aggregate rating4.6 · 2.4k reviews4.6 · 192 reviews
Integrations
SalesforceHubSpotSlackJiraAsanaShopify+9 more
ShopifyBigCommerceWooCommerceMagentoKlaviyoStripe+9 more
Security & compliance
SOC 2 Type IIISO 27001GDPR
SOC 2GDPRPCI DSSHIPAA
Pros
  • Shared inbox with clear conversation assignment prevents messages from being missed and gives clear ownership
  • Easy to use with minimal training; a major step up from a traditional email client
  • Strong routing, SLA management, and analytics for teams handling high message volumes
  • Automation rules and macros streamline repetitive support work
  • Tight ecommerce integrations surface order, shipping, and customer history in-thread (G2/Shopify reviews)
  • Easy to set up and intuitive for new agents; strong cost-to-feature ratio (Capterra/Shopify)
  • Genuinely omnichannel: email, live chat, social, SMS, and voice in one inbox
  • Fast, competent customer support noted repeatedly by reviewers
Cons
  • High per-seat pricing that scales poorly for larger teams and is steep for SMBs
  • AI features (Copilot, Smart QA, Smart CSAT, Autopilot) are unbundled paid add-ons outside the Enterprise plan
  • Some integrations (e.g. HubSpot) and Outlook two-way sync are reported as unreliable
  • Native AI tools seen as lightweight compared with dedicated third-party AI platforms
  • AI features and advanced automations are relatively basic vs. larger competitors (Capterra)
  • Live-chat backend/agent UI can feel clunky and occasionally breaks (Capterra/Shopify)
  • Knowledge-base editor lacks native image uploads, requiring external URLs (Capterra)
  • Costs climb with usage/resolutions and per-seat scaling; some feel price is high (Reddit/Shopify)
Visit Front ↗Visit Re:amaze ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Front

Front is a customer service and communication platform built around a shared inbox, letting support and operations teams manage email, chat, SMS, and social messages collaboratively from one place with clear assignment and accountability. It layers automation, routing, SLA management, analytics, and AI assistance on top of familiar email workflows. Founded in 2013 and headquartered in San Francisco, Front serves more than 9,000 businesses.

A particularly good fit for: Customer support and success teams that need shared inboxes with clear ownership Operations-heavy teams processing high volumes of email, SMS, and chat across channels Mid-market and enterprise teams needing routing, SLA management, and analytics

May be a poor fit if: Small teams or startups on a tight budget sensitive to per-seat costs Teams wanting advanced AI automation included without paying for separate add-ons

Re:amaze

Re:amaze is a cloud helpdesk and customer messaging platform (owned by GoDaddy) that unifies email, live chat, social media, SMS, and voice into a single shared inbox. It is especially popular with ecommerce and Shopify merchants for its deep store integrations, chatbots, workflow automation, and knowledge base.

A particularly good fit for: Shopify and other ecommerce merchants wanting order context inside support conversations Small-to-midsize support teams consolidating email, chat, and social into one inbox Businesses managing multiple brands or storefronts from a single helpdesk

May be a poor fit if: Enterprises needing advanced AI, deep automation, or heavy SLA/ITSM tooling Teams wanting a rich knowledge-base editor (e.g. native in-article image uploads)

Pricing and plan structure

Front: Published starting price $25 per seat / month

  • Starter$25 per seat / month
  • Professional$65 per seat / month
  • Enterprise$105 per seat / month

Re:amaze: Published starting price $26 per team member/month

  • Basic$26 per team member/month
  • Pro$44 per team member/month
  • Plus$62 per team member/month
  • Starter$59 per month (flat, unlimited members)

Capabilities worth validating

  • Front: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Salesforce, HubSpot, Slack, Jira.
  • Re:amaze: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, BigCommerce, WooCommerce, Magento.

Questions to answer before switching

  • Does Front's selected plan include the features and limits we need?
  • Does Re:amaze's selected plan include the features and limits we need?
  • Does the exact integration path for Salesforce, HubSpot, Slack support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Salesforce, HubSpot, Slack: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-07-21. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Front product site, G2, Capterra; Re:amaze product site, G2, Capterra