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Side-by-side record

Freshdesk vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Freshdesk starts at $19 per seat, versus Splashtop Remote Support at $25. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.4/5).

Full comparison

Freshdeskfrom $19 per agent/month
Splashtop Remote Supportfrom $25 per month
Audyense Score82ASStrong29AS*Low
PositioningAI-powered helpdesk and ticketing for growing support teamsSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Growth$19
  • Pro$55
  • Enterprise$89
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresPartialFreddy AI Agent included with limited sessions; Freddy AI Copilot and extra sessions are paid add-ons.—
Automation & macrosYesAutomations, scenario/macros and workflow rules from the Growth plan up (not on Free).—
CSAT & satisfaction surveysYesBuilt-in customer satisfaction (CSAT) surveys.—
Knowledge base & help centerYesSelf-service knowledge base on all plans; multilingual on Pro+.—
Live chat & messagingPartialLive chat comes via Freshchat / the Freshdesk Omni bundle, not core Freshdesk ticketing.—
Omnichannel supportPartialFull omnichannel (chat, phone, social, messaging) requires upgrading to Freshdesk Omni.—
Public APIYesDocumented REST API and webhooks for integrations.—
Reporting & dashboardsYesCurated reports on all tiers; custom dashboards on Pro+, though reviewers find depth limited.—
Shared inbox & ticketingYesTeam inbox / shared ticketing is the core of the product.—
SLA managementYesSLA policies from Growth; multiple SLA policies and business hours on Pro+.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified1,000+—
Aggregate rating4.4 · 7.0k reviews8.9 · No reviews yet
Integrations
SlackMicrosoft TeamsSalesforceHubSpotJiraShopify+9 more
—
Security & compliance
SOC 2 Type IIISO 27001GDPRHIPAA+1 more
—
Pros
  • Intuitive, clean UI that is easy for new agents to learn
  • Fast, low-effort setup and implementation
  • Robust automation, macros, and SLA workflows that improve efficiency
  • Competitive pricing versus enterprise help desks like Zendesk
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Reporting and dashboards feel shallow versus competitors
  • Customization options are limited on lower tiers
  • Total cost climbs quickly once Freddy AI add-ons and extra channels are added
  • Vendor support responsiveness can be inconsistent
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Freshdesk ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Freshdesk

Freshdesk is a cloud customer-support platform by Freshworks that centralizes email, portal, and social tickets into a shared inbox with automation, SLAs, a knowledge base, and Freddy AI. It is widely used by SMBs and mid-market teams for its quick setup and value, with omnichannel and live chat available via the Freshdesk Omni tier.

A particularly good fit for: SMB and mid-market teams consolidating email/portal support into shared ticketing Teams that want quick onboarding without heavy admin overhead Companies wanting a lower-cost alternative to Zendesk

May be a poor fit if: Teams needing deep, highly customizable analytics out of the box Buyers wanting full omnichannel/live chat without paying for the pricier Omni tier

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Freshdesk: Published starting price $19 per agent/month

  • Growth$19 per agent/month
  • Pro$55 per agent/month
  • Enterprise$89 per agent/month

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Freshdesk: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Microsoft Teams, Salesforce, HubSpot.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Freshdesk's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Microsoft Teams, Salesforce support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Microsoft Teams, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Freshdesk product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website