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Fathom vs. Vitally

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus Vitally at $29.

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Vitallyfrom $29 per month
Audyense Score76AS*Strong32AS*Low
PositioningFree AI notetaker for Zoom, Teams, and Google MeetVitally is a customer success platform designed to help B2B teams unify their customer data, automate workflows, and gain AI-driven insights.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, Mid-market
Pricing plans
  • Team$15
  • FreeFree
  • Basic$12
  • StarterFree
  • Growth$299
AI-driven customer insights—YesDocumented in the sourced profile.
Automated workflows and tasks—YesDocumented in the sourced profile.
Centralized project management—YesDocumented in the sourced profile.
Real-time health dashboards—YesDocumented in the sourced profile.
Collaborative success plans—YesDocumented in the sourced profile.
Predictive churn reduction—YesDocumented in the sourced profile.
Workflow automation—YesDocumented in the sourced profile.
Marketing automation—YesDocumented in the sourced profile.
Ai Customer Success—YesDocumented in the sourced profile.
Sales Productivity Tools—YesDocumented in the sourced profile.
Integrations verified—4+
Aggregate rating5.0 · 6.9k reviews— · No reviews yet
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
SlackLinkedInTwitterAPI
Security & compliance
SOC 2 Type IIGDPRHIPAA
—
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Documented capability: AI-driven customer insights
  • Documented capability: Automated workflows and tasks
  • Profile names a concrete ICP: Vitally is recommended for customer success teams at B2B companies like Mixpanel and Navattic who want to unify their customer data, automate workflow
  • Public profile names Slack, LinkedIn, Twitter as connected workflow surfaces
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Some pricing or higher-tier terms are not publicly itemized
  • Fit is strongest for the stated Startups, Mid-market audience rather than every team
  • Named integrations should be validated against the team's exact plan and workflow
  • Reported outcomes and vendor claims should be validated with the buyer's own data
Visit Fathom ↗Visit Vitally ↗