Audyense·
Skip to content
Side-by-side record

Fathom vs. Salesforce Sales Cloud

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Fathom starts at $15 per seat, versus Salesforce Sales Cloud at $25. Fathom carries the higher aggregate rating (5.0/5 vs 4.3/5).

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Salesforce Sales Cloudfrom $25 per user / month
Audyense Score76AS*Strong82ASStrong
PositioningFree AI notetaker for Zoom, Teams, and Google MeetThe category incumbent, with the deepest customization and ecosystem.
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketMid-market, Enterprise
Pricing plans
  • Team$15
  • Starter Suite$25
  • Pro Suite$100
  • Enterprise$175
  • Unlimited$350
  • Agentforce 1 Sales$550
Custom objects—Yes
Workflow automation—Yes
AI features—YesEinstein AI, priced as an add-on
Native calling—PartialAdd-on via Service Cloud Voice
Public API—Yes
Email & calendar sync—Yes
Reporting & dashboards—YesCustomizable dashboards, role-based analytics
Mobile app—YesOffline access, mobile dashboards, location services
Lead scoring—YesEinstein Lead Scoring, ML on conversion patterns
Sales forecasting—YesEinstein Forecasting, AI-driven projections
Integrations verified—3,000+
Aggregate rating5.0 · 6.9k reviews4.3 · 19.4k reviews
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
SlackGoogle WorkspaceMicrosoft OutlookMicrosoft TeamsDocuSignMailchimp+6 more
Security & compliance
SOC 2 Type IIGDPRHIPAA
SOC 2ISO 27001HIPAA (via BAA)FedRAMP+2 more
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Deep customization of fields, workflows, and reports to match any sales process.
  • Strong pipeline visibility and centralized data management across leads and opportunities.
  • Robust automation that reduces manual work over time.
  • Widely known standard, which eases onboarding for people who've used it before.
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Steep learning curve, especially for AI/Einstein features and advanced automation.
  • Interface can feel clunky or slow, particularly with heavy data loads.
  • Setup, customization, and ongoing maintenance often require consultants or technical specialists.
  • Licensing and add-on costs escalate quickly beyond the base subscription.
Visit Fathom ↗Visit Salesforce Sales Cloud ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Fathom

Fathom is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Microsoft Teams, with searchable call history, AI-generated action items, and coaching scorecards on higher tiers.

A particularly good fit for: Individuals and teams wanting a strong free-forever meeting notetaker

May be a poor fit if: Teams needing deep sales conversation analytics beyond notetaking

Salesforce Sales Cloud

Salesforce Sales Cloud is the category incumbent — unmatched customization, automation depth, and third-party ecosystem, built for organizations with dedicated admin resources. Implementation time and total cost of ownership are typically higher than newer entrants, which is the tradeoff for its configurability.

A particularly good fit for: Mid-size to large sales orgs that need deep customization and scalable process control. Companies that want one CRM integrating broadly with an existing business tool stack. Enterprises needing AI-assisted forecasting and lead scoring, backed by dedicated admin resources.

May be a poor fit if: Very small teams or solopreneurs wanting a simple, low-maintenance CRM out of the box. Budget-constrained businesses that can't absorb add-on and consultant costs.

Pricing and plan structure

Fathom: Published starting price $15 per user/month, billed annually (Team plan, 2+ users)

  • Team$15 per user/month

Salesforce Sales Cloud: Published starting price $25 per user / month

  • Starter Suite$25 per user / month
  • Pro Suite$100 per user / month
  • Enterprise$175 per user / month
  • Unlimited$350 per user / month
  • Agentforce 1 Sales$550 per user / month

Capabilities worth validating

  • Fathom: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Zoom, Microsoft Teams, Google Meet, Slack.
  • Salesforce Sales Cloud: Custom objects, Workflow automation, AI features, Native calling, Public API Integrations include Slack, Google Workspace, Microsoft Outlook, Microsoft Teams.

Questions to answer before switching

  • Does Fathom's selected plan include the features and limits we need?
  • Does Salesforce Sales Cloud's selected plan include the features and limits we need?
  • Does the exact integration path for Zoom, Microsoft Teams, Google Meet support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Zoom, Microsoft Teams, Google Meet: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-05. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Fathom product site, G2, Capterra; Salesforce Sales Cloud product site, G2