Side-by-side record

Fathom vs. ReachOut Suite

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus ReachOut Suite at Custom pricing.

Full comparison

	Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)	ReachOut Suitefrom Custom pricing
Audyense Score	76AS*Strong	19AS*Low
Positioning	Free AI notetaker for Zoom, Teams, and Google Meet	ReachOut Suite is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.
Free tier	Yes	Yes
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	Team$15	FreemiumFree Free TrialFree
User-friendly interface	—	YesDocumented in the SaaSHub profile or its source category listing.
Comprehensive Features	—	YesDocumented in the SaaSHub profile or its source category listing.
Customizable Workflows	—	YesDocumented in the SaaSHub profile or its source category listing.
Reporting	—	YesDocumented in the SaaSHub profile or its source category listing.
Analytics	—	YesDocumented in the SaaSHub profile or its source category listing.
Integration Capabilities	—	YesDocumented in the SaaSHub profile or its source category listing.
Reporting and analytics	—	YesDocumented in the SaaSHub profile or its source category listing.
Sales force automation	—	YesDocumented in the SaaSHub profile or its source category listing.
Work Management	—	YesDocumented in the SaaSHub profile or its source category listing.
Sales automation	—	YesDocumented in the SaaSHub profile or its source category listing.
Field Service Management	—	YesDocumented in the SaaSHub profile or its source category listing.
sales and CRM	—	YesDocumented in the SaaSHub profile or its source category listing.
Integrations verified	—	—
Aggregate rating	5.0 · 6.9k reviews	— · No reviews yet
Integrations	ZoomMicrosoft TeamsGoogle MeetSlack	—
Security & compliance	SOC 2 Type IIGDPRHIPAA	—
Pros	Free plan is fully featured for unlimited recordings/transcripts Very high user satisfaction and ease-of-use scores on G2 Deep CRM and calendar integrations, plus MCP/API access	Public profile provides a named product summary Documented capability: User-Friendly Interface Documented capability: Comprehensive Features Documented capability: Customizable Workflows Documented capability: Reporting
Cons	Managing multiple notetaker bots in one meeting can be clunky per reviews	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Fathom ↗	Visit ReachOut Suite ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Fathom

Fathom is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Microsoft Teams, with searchable call history, AI-generated action items, and coaching scorecards on higher tiers.

A particularly good fit for: Individuals and teams wanting a strong free-forever meeting notetaker

May be a poor fit if: Teams needing deep sales conversation analytics beyond notetaking

ReachOut Suite

ReachOut Suite is a field service management suite to streamline field processes with customizable mobile-based forms and workflow. The profile identifies capabilities including User-Friendly Interface, Comprehensive Features, Customizable Workflows, Reporting and Analytics, and Integration Capabilities.. It is categorized for Sales Force Automation, Work Management, Sales Automation workflows.

A particularly good fit for: B2B teams evaluating sales and CRM software Sales Force Automation and Work Management workflows Organizations willing to validate plan limits and implementation effort

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Fathom: Published starting price $15 per user/month, billed annually (Team plan, 2+ users)

Team$15 per user/month

ReachOut Suite: Published starting price Custom pricing

FreemiumFree
Free TrialFree

Capabilities worth validating

Fathom: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Zoom, Microsoft Teams, Google Meet, Slack.
ReachOut Suite: User-friendly interface, Comprehensive Features, Customizable Workflows, Reporting, Analytics

Questions to answer before switching

Does Fathom's selected plan include the features and limits we need?
Does ReachOut Suite's selected plan include the features and limits we need?
Does the exact integration path for Zoom, Microsoft Teams, Google Meet support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Zoom, Microsoft Teams, Google Meet: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-25. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Fathom product site, G2, Capterra; ReachOut Suite product site, SaaSHub product profile, SaaSHub category listing