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Fathom vs. Nextiva

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus Nextiva at $15.

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Nextivafrom $15 per month
Audyense Score76AS*Strong32AS*Low
PositioningFree AI notetaker for Zoom, Teams, and Google MeetNextiva is a Unified Customer Experience Management (CXM) platform designed to help businesses engage, retain, and grow their customers.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketSMB, Mid-market, Enterprise
Pricing plans
  • Team$15
  • Free$75
  • BasicCustom pricing
  • Business$23
  • Enterprise$49
Unified customer interactions platform—YesDocumented in the sourced profile.
AI-powered contact center—YesDocumented in the sourced profile.
Real-time actionable customer insights—YesDocumented in the sourced profile.
End-to-end journey orchestration—YesDocumented in the sourced profile.
Pre-built AI and automation—YesDocumented in the sourced profile.
Workforce engagement management tools—YesDocumented in the sourced profile.
Data enrichment—YesDocumented in the sourced profile.
Email outreach—YesDocumented in the sourced profile.
Workflow automation—YesDocumented in the sourced profile.
Marketing automation—YesDocumented in the sourced profile.
Integrations verified—3+
Aggregate rating5.0 · 6.9k reviews— · No reviews yet
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
LinkedInFacebookAPI
Security & compliance
SOC 2 Type IIGDPRHIPAA
—
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Documented capability: Unified customer interactions platform
  • Documented capability: AI-powered contact center
  • Profile names a concrete ICP: Nextiva is recommended for businesses that want to engage customers across all channels in one platform, improve customer experience with AI and autom
  • Public profile names LinkedIn, Facebook, API as connected workflow surfaces
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Pricing and usage limits should be rechecked before purchase
  • Fit is strongest for the stated SMBs, Mid-market, Enterprise audience rather than every team
  • Named integrations should be validated against the team's exact plan and workflow
  • Reported outcomes and vendor claims should be validated with the buyer's own data
Visit Fathom ↗Visit Nextiva ↗