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Side-by-side record

Fathom vs. Kommo

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Fathom starts at $15 per seat, versus Kommo at $15. Fathom carries the higher aggregate rating (5.0/5 vs 4.4/5).

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Kommofrom $15 per user/month
Audyense Score76AS*Strong57AS*Fair
PositioningFree AI notetaker for Zoom, Teams, and Google MeetMessenger-based sales CRM built around WhatsApp & Instagram
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Team$15
  • Base$15
  • Advanced$25
  • Pro$45
  • EnterpriseCustom pricing
Custom objects—PartialCustom fields and ‘Lists’ exist for leads/contacts/companies, but there is no fully generic custom-object model like Salesforce/HubSpot enterprise tiers.
Workflow automation—YesVisual Digital Pipeline automation builder plus no-code Salesbot for triggers on stage changes, task assignment, and messaging scenarios.
AI features—YesAI reply/task suggestions included from the Base plan; Advanced/Pro add up to 3 and up to 50 AI agents respectively.
Native calling—PartialCalling is delivered via third-party integrations (Twilio, RingCentral, JustCall, CloudTalk, Zadarma, etc.) rather than a first-party built-in dialer.
Public API—YesOpen REST API and webhooks documented at developers.kommo.com for custom integrations.
Email & calendar sync—YesGmail/Outlook email sync and Google Calendar/Cal.com integrations are listed on the integrations page.
Reporting & dashboards—PartialBuilt-in sales reports and revenue tracking exist, but reviewers describe reporting depth as limited, often requiring export to spreadsheets.
Mobile app—YesiOS and Android apps are available; reviewers note the mobile app is less complete/stable than the desktop version.
Lead scoring—PartialAI qualifies and prioritizes leads via reply suggestions, but there is no dedicated configurable lead-scoring model described on lower tiers.
Sales forecasting—PartialPro plan advertises campaign ROI tracking and revenue reporting, but this is basic compared to dedicated forecasting tools.
Integrations verified——
Aggregate rating5.0 · 6.9k reviews4.4 · 248 reviews
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
WhatsApp BusinessInstagramFacebook MessengerTelegramZapierMake+10 more
Security & compliance
SOC 2 Type IIGDPRHIPAA
—
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Intuitive, easy-to-learn interface that lowers onboarding time for non-technical sales reps
  • Strong multi-channel messaging integration (WhatsApp, Instagram, Telegram) unified into one inbox tied to the pipeline
  • No-code Salesbot and automation builder cut down repetitive manual lead-handling tasks
  • Competitive entry pricing for SMBs starting at $15/user/month
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Customer support is frequently described as slow, with long wait times and difficulty resolving complex tickets
  • Advanced automation, custom workflows, and integration setup have a steep learning curve
  • Reporting/analytics are comparatively shallow, often requiring data export to spreadsheets for deeper analysis
  • Mobile app is reported as less complete and stable than the desktop experience
Visit Fathom ↗Visit Kommo ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Fathom

Fathom is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Microsoft Teams, with searchable call history, AI-generated action items, and coaching scorecards on higher tiers.

A particularly good fit for: Individuals and teams wanting a strong free-forever meeting notetaker

May be a poor fit if: Teams needing deep sales conversation analytics beyond notetaking

Kommo

Kommo (formerly amoCRM) is a cloud CRM that centralizes leads and multi-channel conversations — WhatsApp, Instagram, Telegram, email — into one visual pipeline with built-in no-code automation (Salesbot), aimed at small and mid-size sales teams.

A particularly good fit for: Small and mid-size sales teams that sell primarily through WhatsApp, Instagram, or other messaging channels Teams wanting a quick-to-learn CRM that unifies pipeline management and conversations without heavy IT setup Budget-conscious SMBs that want built-in no-code automation (Salesbot) without enterprise CRM pricing

May be a poor fit if: Enterprises needing deep, highly customizable reporting and analytics out of the box Teams that require consistently fast, high-touch vendor support for technical issues

Pricing and plan structure

Fathom: Published starting price $15 per user/month, billed annually (Team plan, 2+ users)

  • Team$15 per user/month

Kommo: Published starting price $15 per user/month

  • Base$15 per user/month (billed 6-monthly)
  • Advanced$25 per user/month (billed 6-monthly)
  • Pro$45 per user/month (billed 6-monthly)
  • EnterpriseCustom pricing

Capabilities worth validating

  • Fathom: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Zoom, Microsoft Teams, Google Meet, Slack.
  • Kommo: Custom objects, Workflow automation, AI features, Native calling, Public API Integrations include WhatsApp Business, Instagram, Facebook Messenger, Telegram.

Questions to answer before switching

  • Does Fathom's selected plan include the features and limits we need?
  • Does Kommo's selected plan include the features and limits we need?
  • Does the exact integration path for Zoom, Microsoft Teams, Google Meet support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Zoom, Microsoft Teams, Google Meet: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-05. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Fathom product site, G2, Capterra; Kommo product site, Capterra, G2