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Fathom vs. Khoros

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus Khoros at Custom pricing.

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Khorosfrom Custom pricing
Audyense Score76AS*Strong18AS*Low
PositioningFree AI notetaker for Zoom, Teams, and Google MeetKhoros Khoros Aurora is an enterprise online community platform for customer engagement teams that builds branded self-service communities with drag-and-drop page design, API-first
Free tierYesNo
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market, Enterprise
Pricing plans
  • Team$15
  • GrowthCustom pricing
  • BusinessCustom pricing
  • EnterpriseCustom pricing
  • ScaleCustom pricing
Forums, groups, events, and branded community experiences—YesDocumented in the sourced profile.
Knowledge base with self-service support content—YesDocumented in the sourced profile.
Gamification with badges, reputation, and leaderboards—YesDocumented in the sourced profile.
AI cited answers from community knowledge sources—YesDocumented in the sourced profile.
AI moderation with policy explanations and context—YesDocumented in the sourced profile.
Rules-based workflow routing and lifecycle automation—YesDocumented in the sourced profile.
React frontend with GraphQL APIs and integrations—YesDocumented in the sourced profile.
Community analytics for trends and unanswered questions Khoros—YesDocumented in the sourced profile.
Workflow automation—YesDocumented in the sourced profile.
Sales Cold email—YesDocumented in the sourced profile.
Integrations verified—4+
Aggregate rating5.0 · 6.9k reviews— · No reviews yet
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
MakeLinkedInZendeskAPI
Security & compliance
SOC 2 Type IIGDPRHIPAA
—
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Documented capability: Forums, groups, events, and branded community experiences
  • Documented capability: Knowledge base with self-service support content
  • Explicit audience guidance: Khoros Aurora fits enterprise customer support, community, and CX teams at mid-market to large B2B SaaS, technology, telecom, and consumer brands. It
  • Names workflow connections including Make, LinkedIn, Zendesk
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Some pricing or higher-tier terms are not publicly itemized
  • Fit is strongest for the stated Startups, SMBs, Mid-market, Enterprise audience
  • Named integrations should be checked against the exact plan
  • Reported outcomes and vendor claims should be validated with the buyer's own data
Visit Fathom ↗Visit Khoros ↗