Side-by-side record

Fathom vs. HotelRunner

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus HotelRunner at Custom pricing.

Full comparison

	Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)	HotelRunnerfrom Custom pricing
Audyense Score	76AS*Strong	15AS*Low
Positioning	Free AI notetaker for Zoom, Teams, and Google Meet	HotelRunner provides solutions for hotels to maximize online visibility, reach more customers, boost occupancy rates and increase revenues.
Free tier	Yes	No
Deployment	Cloud / SaaS	Cloud / SaaS
Best fit	Startup, SMB, Mid-market	Startup, SMB, Mid-market
Pricing plans	Team$15	Starting planCustom pricing Higher tiersCustom pricing
Comprehensive Channel Management	—	YesDocumented in the SaaSHub profile or its source category listing.
User-friendly interface	—	YesDocumented in the SaaSHub profile or its source category listing.
Integrated Payment Solutions	—	YesDocumented in the SaaSHub profile or its source category listing.
Comprehensive Reporting Tools	—	YesDocumented in the SaaSHub profile or its source category listing.
24/7 Support	—	YesDocumented in the SaaSHub profile or its source category listing.
Hotel Management Software	—	YesDocumented in the SaaSHub profile or its source category listing.
Online Bookings	—	YesDocumented in the SaaSHub profile or its source category listing.
Hotel Reservation Software	—	YesDocumented in the SaaSHub profile or its source category listing.
Vacation Rental	—	YesDocumented in the SaaSHub profile or its source category listing.
sales and CRM	—	YesDocumented in the SaaSHub profile or its source category listing.
Cloud application	—	YesDocumented in the SaaSHub profile or its source category listing.
Integrations verified	—	—
Aggregate rating	5.0 · 6.9k reviews	— · No reviews yet
Integrations	ZoomMicrosoft TeamsGoogle MeetSlack	—
Security & compliance	SOC 2 Type IIGDPRHIPAA	—
Pros	Free plan is fully featured for unlimited recordings/transcripts Very high user satisfaction and ease-of-use scores on G2 Deep CRM and calendar integrations, plus MCP/API access	Public profile provides a named product summary Documented capability: Comprehensive Channel Management Documented capability: User-Friendly Interface Documented capability: Integrated Payment Solutions Documented capability: Comprehensive Reporting Tools
Cons	Managing multiple notetaker bots in one meeting can be clunky per reviews	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Fathom ↗	Visit HotelRunner ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Fathom

Fathom is an AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Google Meet, and Microsoft Teams, with searchable call history, AI-generated action items, and coaching scorecards on higher tiers.

A particularly good fit for: Individuals and teams wanting a strong free-forever meeting notetaker

May be a poor fit if: Teams needing deep sales conversation analytics beyond notetaking

HotelRunner

HotelRunner provides solutions for hotels to maximize online visibility, reach more customers, boost occupancy rates and increase revenues. The profile identifies capabilities including Comprehensive Channel Management, User-Friendly Interface, Integrated Payment Solutions, Comprehensive Reporting Tools, and 24/7 Support.. It is categorized for Hotel Management Software, Online Bookings, Hotel Reservation Software workflows.

A particularly good fit for: B2B teams evaluating sales and CRM software Hotel Management Software and Online Bookings workflows Organizations willing to validate plan limits and implementation effort

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams requiring a permanent free tier

Pricing and plan structure

Fathom: Published starting price $15 per user/month, billed annually (Team plan, 2+ users)

Team$15 per user/month

HotelRunner: Published starting price Custom pricing

Starting planCustom pricing
Higher tiersCustom pricing

Capabilities worth validating

Fathom: the record has no feature-level evidence yet; verify the workflow directly. Integrations include Zoom, Microsoft Teams, Google Meet, Slack.
HotelRunner: Comprehensive Channel Management, User-friendly interface, Integrated Payment Solutions, Comprehensive Reporting Tools, 24/7 Support

Questions to answer before switching

Does Fathom's selected plan include the features and limits we need?
Does HotelRunner's selected plan include the features and limits we need?
Does the exact integration path for Zoom, Microsoft Teams, Google Meet support the sync direction, permissions, and volume we need?
Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Sales & CRM tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Sales & CRM workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Zoom, Microsoft Teams, Google Meet: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Some signals in these records are still incomplete. Treat that as a prompt to validate the workflow directly, not as a claim that a feature does not exist.

Research basis

Last checked: 2026-08-25. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Fathom product site, G2, Capterra; HotelRunner product site, SaaSHub product profile, SaaSHub category listing