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Fathom vs. Freshworks

Built from each tool’s researched, reviewed record. Figures are checked against public pricing pages at research time — always confirm current pricing with the vendor before buying.

The short version

Fathom starts at $15 per seat, versus Freshworks at $15.

Full comparison

Fathomfrom $15 per user/month, billed annually (Team plan, 2+ users)
Freshworksfrom $15 per month
Audyense Score76AS*Strong33AS*Low
PositioningFree AI notetaker for Zoom, Teams, and Google MeetFreshworks is an AI-assisted service software designed to simplify IT service management and customer support.
Free tierYesYes
DeploymentCloud / SaaSCloud / SaaS
Best fitStartup, SMB, Mid-marketStartup, SMB, Mid-market, Enterprise
Pricing plans
  • Team$15
  • Free$29
  • Basic$15
  • Growth$15
  • Business$9
AI-assisted service software—YesDocumented in the sourced profile.
Faster implementation—YesDocumented in the sourced profile.
Better ROI—YesDocumented in the sourced profile.
Advanced ticketing automation—YesDocumented in the sourced profile.
Enterprise-grade ITSM and customer service—YesDocumented in the sourced profile.
Agentic AI that resolves issues—YesDocumented in the sourced profile.
Data enrichment—YesDocumented in the sourced profile.
Workflow automation—YesDocumented in the sourced profile.
Marketing automation—YesDocumented in the sourced profile.
Ai Lead Management—YesDocumented in the sourced profile.
Integrations verified—8+
Aggregate rating5.0 · 6.9k reviews— · No reviews yet
Integrations
ZoomMicrosoft TeamsGoogle MeetSlack
SalesforceHubSpotZohoLinkedInTwitterIntercom+2 more
Security & compliance
SOC 2 Type IIGDPRHIPAA
—
Pros
  • Free plan is fully featured for unlimited recordings/transcripts
  • Very high user satisfaction and ease-of-use scores on G2
  • Deep CRM and calendar integrations, plus MCP/API access
  • Documented capability: AI-assisted service software
  • Documented capability: Faster implementation
  • Profile names a concrete ICP: Freshworks is recommended for companies like Hobbycraft and over 73,000 others who want to simplify IT and customer service with AI-assisted software.
  • Public profile names Salesforce, HubSpot, Zoho as connected workflow surfaces
Cons
  • Managing multiple notetaker bots in one meeting can be clunky per reviews
  • Pricing and usage limits should be rechecked before purchase
  • Fit is strongest for the stated Startups, SMBs, Mid-market, Enterprise audience rather than every team
  • Named integrations should be validated against the team's exact plan and workflow
  • Reported outcomes and vendor claims should be validated with the buyer's own data
Visit Fathom ↗Visit Freshworks ↗