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Side-by-side record

eDesk vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus eDesk at $39. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.4/5).

Full comparison

eDeskfrom $39 per agent / month
Splashtop Remote Supportfrom $25 per month
Audyense Score67ASFair29AS*Low
PositioningAI-powered ecommerce helpdesk for multichannel sellersSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Essential$39
  • Growth$89
  • Professional$119
  • EnterpriseCustom pricing
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesAI Agent, Smart Reply, sentiment analysis and AI ticket grouping—
Automation & macrosYesRule-based message automations and reply templates on all plans—
CSAT & satisfaction surveysYesCSAT surveys from Growth tier and CSAT for chatbots—
Knowledge base & help centerYesBuild a help-article library for customer self-service—
Live chat & messagingYesLive Chat included, plus a 24/7 webstore chatbot—
Omnichannel supportYesMarketplaces, webstores, email and social (WhatsApp, Instagram, Facebook, TikTok Shop) in one inbox—
Public APIYesDocumented REST API at developers.edesk.com with token auth—
Reporting & dashboardsYesReal-time Insights and Reporting (from Growth tier)—
Shared inbox & ticketingYesUnified smart inbox with assignment across the team—
SLA managementYesCustomizable SLA targets by ticket type, order status and segment—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified300+—
Aggregate rating4.4 · 71 reviews8.9 · No reviews yet
Integrations
AmazoneBayWalmartMiraklKauflandShopify+14 more
—
Security & compliance
GDPR
—
Pros
  • Centralizes marketplace, webstore and social messages into one inbox
  • Order details and actions (refunds, cancellations) attached to each ticket
  • Responsive, helpful customer support and quick onboarding
  • Automation rules and templates noticeably speed up ticket handling
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Pricing seen as steep, especially for multi-user / larger teams
  • In-app search functionality criticized as weak
  • Parts of the UX feel clunky or dated to some users
  • Teams needing advanced routing/departments outgrow it and move to larger suites
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit eDesk ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

eDesk

eDesk is an ecommerce-focused customer support helpdesk (formerly xSellco) that centralizes messages, orders, and customer data from marketplaces, webstores, and social channels into one AI-assisted smart inbox. It adds order context to every ticket and automates a large share of repetitive support queries. It is aimed at online retailers and marketplace sellers who need marketplace-native support rather than a generic ticketing tool.

A particularly good fit for: Multichannel marketplace sellers (Amazon, eBay, Walmart) needing one inbox Small-to-mid ecommerce support teams wanting order-aware ticketing Shopify/WooCommerce/Magento brands consolidating marketplace + D2C support

May be a poor fit if: Non-ecommerce / general B2B support teams that don't sell on marketplaces Cost-sensitive buyers with large agent counts where per-seat pricing adds up

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

eDesk: Published starting price $39 per agent / month

  • Essential$39 per agent / month
  • Growth$89 per agent / month
  • Professional$119 per agent / month
  • EnterpriseCustom pricing

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • eDesk: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Amazon, eBay, Walmart, Mirakl.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does eDesk's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Amazon, eBay, Walmart support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Amazon, eBay, Walmart: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: eDesk product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website