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Side-by-side record

Dixa vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Dixa at €89. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.2/5).

Full comparison

Dixafrom €89 per seat/month
Splashtop Remote Supportfrom $25 per month
Audyense Score67ASFair29AS*Low
PositioningOmnichannel conversational customer service platformSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaSCloud / SaaS
Best fitSMB, Mid-marketStartup, SMB, Mid-market
Pricing plans
  • Growth€89
  • Ultimate€139
  • Prime€179
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesMim autonomous AI agent and AI co-pilot; intent detection on higher tiers—
Automation & macrosYesAdvanced automations and skills-based routing (Ultimate+)—
CSAT & satisfaction surveysPartialFeedback/CSAT capture available; reviewers note analytics depth is limited—
Knowledge base & help centerYesBuilt-in knowledge base and Knowledge-Centered Service—
Live chat & messagingYesLive chat is a core channel in the unified workspace—
Omnichannel supportYesPhone, email, chat, social, and messaging unified; a core strength—
Public APIYesOpen API plus enterprise API limits on Prime—
Reporting & dashboardsPartialDashboards exist but reviewers say reporting lacks depth; Advanced Insights on Prime—
Shared inbox & ticketingYesUnified conversation-based agent workspace acts as shared inbox—
SLA managementYesSLA management included from Growth tier—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified50+—
Aggregate rating4.2 · 391 reviews8.9 · No reviews yet
Integrations
ShopifyKlaviyoBrazeRechargeAdaJira+10 more
—
Security & compliance
SOC 2 Type IIGDPR
—
Pros
  • Consolidates all communication channels into a single, easy-to-use agent workspace
  • Strong omnichannel and routing/automation capabilities (G2 omnichannel score ~8.7)
  • Responsive, helpful product support during onboarding and day-to-day use
  • Reliable call quality and flexible intelligent routing
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Reporting and analytics lack depth and sophistication
  • Rigid commercial terms: annual contracts, minimum seat counts, and long binding periods
  • Telephony priced per-minute for inbound calls is seen as outdated
  • Occasional integration issues (e.g., email attachments not transferring) and inconsistent support experiences reported
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Dixa ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Dixa

Dixa is a Copenhagen-based conversational customer service platform that unifies phone, email, chat, social, and messaging into a single agent workspace. It layers AI on top with Mim, an autonomous AI agent, and AI co-pilot assistance, plus intelligent routing, automation, and analytics. It is popular with mid-market and e-commerce support teams.

A particularly good fit for: Mid-market e-commerce and DTC brands needing a unified voice, chat, email, and social inbox Teams wanting native Shopify/Klaviyo context and an autonomous AI agent inside the workspace Support orgs consolidating multiple channels into one conversation-based platform

May be a poor fit if: Very small teams or budget-sensitive buyers deterred by seat minimums and annual contracts Analytics-heavy operations needing deep, sophisticated reporting out of the box

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Dixa: Published starting price €89 per seat/month

  • Growth€89 per seat/month
  • Ultimate€139 per seat/month
  • Prime€179 per seat/month

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Dixa: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Shopify, Klaviyo, Braze, Recharge.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Dixa's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Shopify, Klaviyo, Braze support the sync direction, permissions, and volume we need?
  • Is a hosted-only deployment acceptable for the team and customers who will use this system?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Shopify, Klaviyo, Braze: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Dixa product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website