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Side-by-side record

Deskpro vs. Splashtop Remote Support

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

Splashtop Remote Support starts at $25 per seat, versus Deskpro at $29. Splashtop Remote Support carries the higher aggregate rating (8.9/5 vs 4.2/5).

Full comparison

Deskprofrom $29 per agent/month
Splashtop Remote Supportfrom $25 per month
Audyense Score71ASStrong29AS*Low
PositioningOmnichannel help desk you can run in the cloud or fully self-hosted on-premiseSplashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers).
Free tierNoYes
DeploymentCloud / SaaS, On-premiseCloud / SaaS
Best fitSMB, Mid-market, EnterpriseStartup, SMB, Mid-market
Pricing plans
  • Team$29
  • Professional$59
  • Enterprise$99
  • Free or entry planFree
  • Higher tiersCustom pricing
AI featuresYesDeskpro AI available on Professional and above, including an AI-powered chatbot.—
Automation & macrosYesTriggers, macros, and workflow automation are core to the platform.—
CSAT & satisfaction surveysYesCustomer satisfaction feedback; also integrates SurveyMonkey.—
Knowledge base & help centerYesSelf-service help center / knowledge base and guides included on all tiers.—
Live chat & messagingYesLive chat is one of the native support channels in the unified inbox.—
Omnichannel supportYesEmail, live chat, phone/voice, and social media ticketing in one inbox.—
Public APIYesDeskpro provides a REST API and app framework; also connects via Zapier to 1000+ apps.—
Reporting & dashboardsYesBuilt-in reporting and analytics included from the Team tier.—
Shared inbox & ticketingYesUnified/shared agent inbox across channels.—
SLA managementYesSLA tracking and escalation are standard helpdesk capabilities in Deskpro.—
Access From Any Device—YesDocumented in the independently researched profile.
Easy Deployment—YesDocumented in the independently researched profile.
Create And Send Deployment Package—YesDocumented in the independently researched profile.
Automatically Install And Deploy To Group Of Computers—YesDocumented in the independently researched profile.
High Performance—YesDocumented in the independently researched profile.
Attended And Unattended Remote Support—YesDocumented in the independently researched profile.
Group Computers—YesDocumented in the independently researched profile.
User Managment—YesDocumented in the independently researched profile.
Resell Remote Access—YesDocumented in the independently researched profile.
Robust Security—YesDocumented in the independently researched profile.
Remote Print—YesDocumented in the independently researched profile.
Chat While In Remote Sessions—YesDocumented in the independently researched profile.
Remote Wake Computers—YesDocumented in the independently researched profile.
File transfer—YesDocumented in the independently researched profile.
Integrations verified80+—
Aggregate rating4.2 · 97 reviews8.9 · No reviews yet
Integrations
SlackJiraSalesforceMicrosoft TeamsHubSpotAsana+9 more
—
Security & compliance
SOC 2ISO 27001GDPRHIPAA+4 more
—
Pros
  • Powerful, highly customizable feature set and workflow automation
  • Choice of cloud or self-hosted/on-premise deployment with migration between them
  • Strong multi-brand and multi-language support in a single helpdesk
  • Responsive, well-regarded customer support
  • Independent review documents a concrete business workflow
  • Documented capability: Access From Any Device
  • Documented capability: Easy Deployment
  • Documented capability: Create And Send Deployment Package
  • Documented capability: Automatically Install And Deploy To Group Of Computers
Cons
  • Learning curve, especially for advanced configuration and admin features
  • UI described by some reviewers as cramped or less polished than competitors
  • Occasional performance slowness reported (e.g. with many open tabs)
  • Minor bugs noted in the customer portal and guides modules
  • Pricing and usage limits should be checked against the exact plan
  • Implementation effort depends on the team's data and process maturity
  • Reported outcomes should be validated with the buyer's own data
Visit Deskpro ↗Visit Splashtop Remote Support ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Deskpro

Deskpro is a helpdesk platform that unifies email, live chat, phone, and social ticketing with a self-service knowledge base, automation, and reporting. It is notable for offering the same product as either a managed cloud SaaS or a self-hosted on-premise install, letting teams choose where their data lives. It targets organizations with strict data-residency, security, or compliance requirements alongside standard support teams.

A particularly good fit for: Organizations with data-residency or regulatory needs that require self-hosting or region-specific cloud hosting Multi-brand or multi-language support teams needing one platform across brands Mid-market and enterprise teams wanting deep customization and workflow automation

May be a poor fit if: Very small teams or solo founders wanting a free plan (there is a trial only, with a 5-agent minimum on the entry tier) Buyers wanting a lightweight, minimal-setup tool with no configuration learning curve

Splashtop Remote Support

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support. The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation. User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers. Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support. There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Deskpro: Published starting price $29 per agent/month

  • Team$29 per agent/month
  • Professional$59 per agent/month
  • Enterprise$99 per agent/month

Splashtop Remote Support: Published starting price $25 per month

  • Free or entry planFree
  • Higher tiersCustom pricing

Capabilities worth validating

  • Deskpro: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Jira, Salesforce, Microsoft Teams.
  • Splashtop Remote Support: Access From Any Device, Easy Deployment, Create And Send Deployment Package, Automatically Install And Deploy To Group Of Computers, High Performance

Questions to answer before switching

  • Does Deskpro's selected plan include the features and limits we need?
  • Does Splashtop Remote Support's selected plan include the features and limits we need?
  • Does the exact integration path for Slack, Jira, Salesforce support the sync direction, permissions, and volume we need?
  • Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

  1. Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
  2. Test the complete path through Slack, Jira, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
  3. Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
  4. Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Deskpro product site, G2, Capterra; Splashtop Remote Support product site, FinancesOnline review, Vendor website