Side-by-side record

Deskpro vs. ScreenConnect

A side-by-side view of the product records we have today. Use it to narrow the question, then confirm current pricing, limits, and security details with each vendor.

The short version

ScreenConnect starts at $27 per seat, versus Deskpro at $29. ScreenConnect carries the higher aggregate rating (9.0/5 vs 4.2/5).

Full comparison

	Deskprofrom $29 per agent/month	ScreenConnectfrom $27 per month
Audyense Score	71ASStrong	29AS*Low
Positioning	Omnichannel help desk you can run in the cloud or fully self-hosted on-premise	ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams.
Free tier	No	Yes
Deployment	Cloud / SaaS, On-premise	Cloud / SaaS
Best fit	SMB, Mid-market, Enterprise	Startup, SMB, Mid-market
Pricing plans	Team$29 Professional$59 Enterprise$99	Free or entry planFree Higher tiersCustom pricing
AI features	YesDeskpro AI available on Professional and above, including an AI-powered chatbot.	—
Automation & macros	YesTriggers, macros, and workflow automation are core to the platform.	—
CSAT & satisfaction surveys	YesCustomer satisfaction feedback; also integrates SurveyMonkey.	—
Knowledge base & help center	YesSelf-service help center / knowledge base and guides included on all tiers.	—
Live chat & messaging	YesLive chat is one of the native support channels in the unified inbox.	—
Omnichannel support	YesEmail, live chat, phone/voice, and social media ticketing in one inbox.	—
Public API	YesDeskpro provides a REST API and app framework; also connects via Zapier to 1000+ apps.	—
Reporting & dashboards	YesBuilt-in reporting and analytics included from the Team tier.	—
Shared inbox & ticketing	YesUnified/shared agent inbox across channels.	—
SLA management	YesSLA tracking and escalation are standard helpdesk capabilities in Deskpro.	—
Multiple agents	—	YesDocumented in the independently researched profile.
Remote Support	—	YesDocumented in the independently researched profile.
No interruptions	—	YesDocumented in the independently researched profile.
Secure information	—	YesDocumented in the independently researched profile.
Automated reconnection	—	YesDocumented in the independently researched profile.
Cross-platform compatibility	—	YesDocumented in the independently researched profile.
Browser extensions	—	YesDocumented in the independently researched profile.
Remote access	—	YesDocumented in the independently researched profile.
Unattended access	—	YesDocumented in the independently researched profile.
Simplified transfer of files	—	YesDocumented in the independently researched profile.
Roles & permissions	—	YesDocumented in the independently researched profile.
Shared toolbox	—	YesDocumented in the independently researched profile.
Remote meetings	—	YesDocumented in the independently researched profile.
Customization & branding	—	YesDocumented in the independently researched profile.
Integrations verified	80+	—
Aggregate rating	4.2 · 97 reviews	9.0 · No reviews yet
Integrations	SlackJiraSalesforceMicrosoft TeamsHubSpotAsana+9 more	—
Security & compliance	SOC 2ISO 27001GDPRHIPAA+4 more	—
Pros	Powerful, highly customizable feature set and workflow automation Choice of cloud or self-hosted/on-premise deployment with migration between them Strong multi-brand and multi-language support in a single helpdesk Responsive, well-regarded customer support	Independent review documents a concrete business workflow Documented capability: Multiple agents Documented capability: Remote Support Documented capability: No interruptions Documented capability: Secure information
Cons	Learning curve, especially for advanced configuration and admin features UI described by some reviewers as cramped or less polished than competitors Occasional performance slowness reported (e.g. with many open tabs) Minor bugs noted in the customer portal and guides modules	Pricing and usage limits should be checked against the exact plan Implementation effort depends on the team's data and process maturity Reported outcomes should be validated with the buyer's own data
	Visit Deskpro ↗	Visit ScreenConnect ↗

Editorial read of this comparison

The table summarizes structured facts; this section explains what the differences mean for a real buying decision.

Where each tool fits, and where it may not

Deskpro

Deskpro is a helpdesk platform that unifies email, live chat, phone, and social ticketing with a self-service knowledge base, automation, and reporting. It is notable for offering the same product as either a managed cloud SaaS or a self-hosted on-premise install, letting teams choose where their data lives. It targets organizations with strict data-residency, security, or compliance requirements alongside standard support teams.

A particularly good fit for: Organizations with data-residency or regulatory needs that require self-hosting or region-specific cloud hosting Multi-brand or multi-language support teams needing one platform across brands Mid-market and enterprise teams wanting deep customization and workflow automation

May be a poor fit if: Very small teams or solo founders wanting a free plan (there is a trial only, with a 5-agent minimum on the entry tier) Buyers wanting a lightweight, minimal-setup tool with no configuration learning curve

ScreenConnect

ScreenConnect is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ScreenConnect is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions. Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ScreenConnect functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities. Plus, ScreenConnect is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost. Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out

A particularly good fit for: B2B teams evaluating customer support software Teams that need documented workflow capabilities and fit guidance Organizations willing to validate implementation and plan limits

May be a poor fit if: Teams seeking a workflow outside the product's documented focus Teams needing unlimited usage without plan limits

Pricing and plan structure

Deskpro: Published starting price $29 per agent/month

Team$29 per agent/month
Professional$59 per agent/month
Enterprise$99 per agent/month

ScreenConnect: Published starting price $27 per month

Free or entry planFree
Higher tiersCustom pricing

Capabilities worth validating

Deskpro: AI features, Automation & macros, CSAT & satisfaction surveys, Knowledge base & help center, Live chat & messaging Integrations include Slack, Jira, Salesforce, Microsoft Teams.
ScreenConnect: Multiple agents, Remote Support, No interruptions, Secure information, Automated reconnection

Questions to answer before switching

Does Deskpro's selected plan include the features and limits we need?
Does ScreenConnect's selected plan include the features and limits we need?
Does the exact integration path for Slack, Jira, Salesforce support the sync direction, permissions, and volume we need?
Will the deployment and data-residency model meet our security and procurement requirements?

How to evaluate this shortlist

A useful comparison turns the differences between Customer Support tools into a concrete test. Use these steps to avoid choosing from a feature table or the lowest headline price alone.

Start with a representative Customer Support workflow, not a feature checklist. Define who will use it, what data goes in, and what outcome the team needs.
Test the complete path through Slack, Jira, Salesforce: permissions, sync direction, failure handling, and volume limits often matter more than the integration name.
Compare the cost of the real scenario, including users, usage, storage, support, and contract requirements. The entry price alone does not measure adoption cost.
Before switching, list the evidence gaps, request a demo of the critical workflow, and confirm security, data residency, export, and support with each vendor.

Structured signals help narrow the shortlist, but a trial with a real workflow is still the best way to validate the decision.

Research basis

Last checked: 2026-08-18. Pricing, integrations, feature support, and review signals can change, so treat this as a research snapshot and verify the final decision with the vendor.

Sources consulted: Deskpro product site, G2, Capterra; ScreenConnect product site, FinancesOnline review, Vendor website